Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11.64 per hour
Contract: Fixed term contract until 28 February 2025
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. On average, you'll work one to two days per week.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a mixed team of staff and volunteers working within the Visitor Experience department at Upton House and Gardens and Canons Ashby. This is a public facing role which can be both challenging and rewarding. Training on our customer policies and expectations will be provided.
What you'll be doing
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is excellent, setting them up for an amazing experience for the day.
You'll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.
You'll achieve high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. No two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
6. Substantial pension scheme of up to 10% basic salary
7. Free entry to National Trust places for you, a guest and your children (under 18)
8. Tax-free childcare scheme
9. Rental deposit loan scheme
10. Season ticket loan
11. Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
12. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
13. Flexible working whenever possible
14. Employee assistance programme
15. Free parking at most Trust places
16. Independent financial advice