The Best Connection is currently seeking a skilled Air Freight Specialist to join a reputable and growing logistics organisation. This role is ideal for someone with a strong background in air freight who thrives in a dynamic environment and takes pride in delivering excellent service.
* Hybrid – Working between Purfleet and Luton and remote.
* DRIVING LICENCE ESSENTIAL
* As part of the operations team learn all customer processes and be ready to support colleagues as required.
* Provides high level of service for primarily OFR (but also other modes when required), customers and learn and develop skills relating worldwide event logistics.
* Drives own performance and challenges others positively to achieve KPIs.
* Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality.
* Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow.
* Prioritises work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other.
* Takes an active role in personal development and coaching positively, pushing line managers for 1‑2‑1 time, feedback and identification of training needs.
* Serves primary contact for at least one of the team’s top customers and provides support to other colleagues within department.
* Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
* Ensures that all external and internal enquiries are responded to promptly and professionally, Escalates issues if required.
* Ensures that all interactions of self and team are compliant with DHL Code of Conduct and other compliance requirements e.g. anti corruption.
If this role sounds like the right fit for you, don't miss out. Apply now to take the next step in your career with The Best Connection.
The Best Connection is acting as an Employment Agency in relation to this vacancy.
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