Overview
Are you organised with a keen eye for detail? Do you enjoy providing great customer service?
We are recruiting a dedicated Administrator to work within a busy and established team of 10. This role centres around business-to-business communications, working with a ticketed helpdesk set up to ensure customer queries are dealt with smoothly.
This role comes with full training in the role and a supportive team environment. Hours of work – 10 am – 6pm.
Day to Day
* Liaising with business-to-business customers, following initial sale of product
* Responding to queries over delivery times / days, clarifying information, providing photographic images, additional detail etc
* Meeting daily / weekly response times, working to set Service Level Agreements, entering all information and data correctly into the CRM
* Ensuring compliance and adhering to relevant policies / regulations
* Using MS Word or Excel daily
We would love to see
* An ability to work in a busy and fast paced environment – ideally with a background of 1 year in an office
* Strong accuracy and attention to detail
* Positive approach to customer service, ability to work to deadlines
* Proactive approach
And for you
* 6% employer contribution
* Vouchers / bonuses
* Recognition awards
* 25 days holiday
* Super role in well reputed employer.
* INDO
J-18808-Ljbffr