Job Title: Relationship Support Consultant Manager Contract Type: Permanent Location: Edinburgh or Alderley Edge Working Style: Hybrid 50% home/office based Our Distribution team are currently recruiting for a Relationship Support Consultant Manager. This is an exciting new role with the opportunity to own and shape the direction whilst leading a team of Relationship Support Consultants and work to deliver the Distribution strategy. You will have a focus on broadening and deepening our reach across the UK financial adviser channel and ensuring Royal London is recognised as having market leading propositions. About the role • Support advisers and the wider distribution team with technical and sales queries to ensure we maximise relationships and identify new business opportunities • Support the team to deliver best outcomes for the advisers and customers • Ensure all adviser interactions are delivered within the quality standards set out • Manage demand and ensure productivity and efficiency levels are met • Ensure teams act within the Risk/Control framework and environment set out • Support business development by driving prospect and pipeline activity through the team About you • Proven experience in leading and engaging people in direct or indirect customer facing teams is highly desirable • Excellent understanding of adviser and end customers • Experience in managing change and a changing environment • Good understanding and working knowledge of adviser technology used including back-office systems, best advice tools, portals, research systems • Proven relationship building and influencing skills demonstrated through stakeholder management • Strong communication and engagement skills About Royal London We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits Inclusion, diversity and belonging We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background. We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.