York and Scarborough Teaching Hospitals NHS Foundation Trust
Radiology Services Administrator
The closing date is 14 June 2026
An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team in Scarborough.
This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.
The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.
The hours of work will be between the hours of 8:00 am to 6:00 pm, Monday - Friday.
If you are looking for a role that is both varied and interesting, then we would like to hear from you!
Interviews for this position will be held in person ONLY at Scarborough Hospital site. Remote interviews will not be available.
Main duties of the job
* To maintain patient confidentiality at all times following the Trust guidelines.
* To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
* To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
* To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.
* To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
* To support patients attending outpatient appointments using tact, diplomacy ensuring patients are arrived and general queries answered/escalated as required.
* To ensure all patients who fail to attend, DNA (Did not attend) their appointments, are followed up in accordance with the departmental DNA SOP.
* To be able to priorities day-to-day workflow, acting independently and unsupervised within departmental guidelines.
* To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
* To manage the diaries to ensure all scheduled sessions are fully utilised.
* To be responsible for the training of new team members within the Radiology department.
About us
Trust Information Pack:
We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications and Training
* GCSE A-C or equivalent qualification in Maths and English
* ECDL Qualification
Experience & Knowledge
* Previous clerical experience and knowledge equivalent to NVQ Level 3
* Experience of working within a team
* Experience of using patient administration systems
* Experience of working with Microsoft packages
* Experience of working to a high standard in a customer service environment
* Working knowledge of the Radiology Information systems or appointment systems
* Understanding of the 2WW cancer referral system and fast track appointment booking
* Experience of appointment systems and understanding of Referral to Treatment Policy
* Experience of using a patient database and recording accurate data
Skills & Attributes
* Excellent verbal and written communication skills
* Excellent interpersonal skills
* Ability to communicate with staff at all levels, including Consultant medical staff
* Ability to communicate effectively with all service users
* Ability to work in a fast paced and busy environment
* Ability to think analytically
Aptitude & Personal Qualities
* Able to work as part of a team
* Able to work under pressure to strict deadlines and requirements
* Good verbal and numeric skills
* Ability to learn additional skills and to provide cross cover for all areas of Department
* Able to show flexibility and adaptation to service requirements
* Methodical and highly organised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
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