Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and following this with first-class after-sales customer care. We exist to create a technology hub for now and in the future.
About the Role:
We are seeking an experienced and commercially driven Account Director to join our leadership
team. This role will be responsible for overseeing a team of two Account Managers, nurturing key
client relationships, and ensuring delivery of exceptional service that drives long-term client
retention and growth.
The Account Director will play a pivotal role in developing account strategies, identifying upsell and cross-sell opportunities, and aligning client needs with Lolly's innovative technology solutions. The successful candidate will combine strong leadership with deep sector knowledge, ensuring our
clients see Lolly as a trusted partner in their digital transformation journey.
Responsibilities:
• Lead, mentor, and manage a team of Account Managers to deliver client success and revenue growth.
• Develop and oversee strategic account plans to ensure long-term client satisfaction and retention.
• Act as the senior point of contact for key clients, building trusted partnerships with senior stakeholders.
• Identify and pursue opportunities to grow revenue within existing accounts through upselling and cross-selling solutions.
• Collaborate closely with product, marketing, and operations teams to deliver a seamless client experience.
• Provide insights on client needs, market developments, and competitor activity to inform company strategy.
• Monitor account performance, pipeline, and KPIs.
• Represent the company at senior-level client meetings, industry events, and conferences.
About You:
We're looking for someone who is:
• Strategic and client-focused, with a proven ability to grow and retain accounts.
• An inspirational leader, skilled at coaching and developing high-performing teams.
• Highly commercial, with strong negotiation and stakeholder management skills.
• A confident communicator with the ability to build credibility.
• Organised and solutions-driven, balancing client needs with company objectives.
• Comfortable working in fast-paced, dynamic environments.
Key Skills & Requirements:
• 5+ years' experience in account management or client services, ideally within the EPoS,
hospitality tech, or SaaS industries.
• Demonstrable experience of leading teams and managing key client portfolios.
• Strong track record of delivering account growth and client satisfaction.
• Understanding of both EPoS hardware and SaaS ecosystems.
• Excellent presentation and communication skills, with board-level exposure.
• Ability to analyse client performance data and translate insights into strategic action.
• CRM proficiency to track account activity, pipeline, and client engagement.
• Experience negotiating commercial agreements and delivering value to both client and
company.
Why Join Us?
We are one of the leading omni-channel retailers across the UK, but more than that, we are a great
place to work. We value you and your development, offering training and career progression
opportunities.
Our aim is to create a fun and creative environment where your success is paramount to ours, and
you are given the right tools, support, and platform to achieve your goals