Details
Reference number
432414
Salary
£35,663
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
Contract type
Permanent
Business area
DVLA - Strategy, Policy and Communications Directorate
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Swansea
About the job
Job summary
Do you have strong communication skills with a range of stakeholders?
Would you excel at managing a team to deliver high-quality service?
Have you line managed staff at different levels to meet performance goals?
If so, we'd love to hear from you
This is a fantastic opportunity to work in a fast paced environment, where this role is unique, interesting and very diverse.
The Driver and Vehicle Licensing Agency (DVLA) plays a vital role in keeping Britain's roads safe and efficient. We are responsible for the registration and licensing of drivers in Great Britain and vehicles across the UK, as well as the collection and enforcement of Vehicle Excise Duty (VED). Our work ensures that only qualified drivers and correctly taxed vehicles are on the road.
Our key responsibilities include issuing photocard driving licences and vehicle registration certificates, recording driver endorsements and medical conditions, and taking enforcement action against tax evaders. We also register and issue tachograph cards, sell personalised registrations, and support law enforcement by providing crucial data to police and intelligence services. In addition, we offer anonymised data services to authorised users, helping inform public and private sector decision-making.
At DVLA, we are committed to delivering services that are simple, secure, and efficient making a difference to millions of people every day.
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below
Find out more about what it's like working at DVLA.
Job description
The Police Support Team is dedicated to exchanging information and data between the DVLA and law enforcement agencies across the UK via an email and telephone based enquiry service. The data is required to facilitate the investigation and prevention of crime or road traffic incidents. It is the first point of contact for recognised police liaison officers who represent all UK police forces and other enforcement agencies.
The team provides a "live" service with tight turnaround times which is supported by a 24/7 on-call service for urgent and threat to life enquiries.
This is a wide-ranging role that requires a good understanding of DVLA and the services we provide. It covers all aspects of DVLA business including Driver, Vehicles, Data sharing and Enforcements.
In the role of Team leader, you will be responsible for the management of the Police Support Team service delivery to our key law enforcement stakeholders, providing advice and guidance on requests for information and ensuring their needs are understood by DVLA.
Your responsibilities will include, but aren't limited to:
* Stakeholder engagement both internally and externally.
* Representing the unit and our stakeholders' interests and priorities in providing specialist advice and support.
* Engaging with internal stakeholders to keep up to date with changes to Agency policies, processes and technical change to assess the impact of change on our services and stakeholders.
* Day to day management of the operation team, including a 24/7 on call service. This includes line management of approx. 10 staff at AA, AO and EO grade.
* Management of the provision of information and evidence, where appropriate and lawful, from DVLA databases to the police and other key stakeholders in relation to a wide range of criminal offences.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Person specification
Required experience:
To be successful in this role you will need to have the following experience:
* Line management experience across staff at different levels, promoting collaborative working.
* Managing a team to deliver high-quality service.
* Managing internal and external stakeholders, building and maintaining working relationships.
* Proven ability to deliver services in a fast-paced environment by balancing competing priorities, maintaining service standards, and consistently meeting deadlines.
* Excellent communication skills, both verbally and in writing.
Additional Information
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Working hours, office attendance and travel requirements
Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 32.5 hours per week.
This role is not suitable for hybrid working and will require the successful candidate to work solely from their designated workplace (one of the locations cited in the advert) or, when required for business reasons, from other offices/work locations/visiting stakeholders.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).
Visa Sponsorship
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
Behaviours
We'll assess you against these behaviours during the selection process:
* Making Effective Decisions
* Leadership
* Communicating and Influencing
Benefits
Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
How to apply:
Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement. Further details around what this will entail are listed on the application form.
Stage 2: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
* Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:
* Written and verbal communication skills with a variety of internal and external stakeholders.
* Managing a team to deliver high-quality service.
* Line management experience across staff at different levels.
The sift will take place week commencing Monday 3rd November 2025.
Stage 2: Interview
At interview stage, you will be assessed against the following Success Profile elements:
* Behaviours – Making Effective Decisions, Leadership, Communicating and Influencing.
* Experience – Managing a team to deliver high-quality service.
The interviews will take place from Thursday 27th November 2025.
This interview will be conducted in person at our Swansea office. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site.
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
We will also hold a12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
AI Tools and Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.
For further information on National Security Vetting please visit the Demystifying Vetting website.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Catherine Bowden
* Email :
Recruitment team
* Email :
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here