What you’ll be doing:
* Working closely with a small team of managers to ensure the store runs smoothly every day.
* Taking responsibility for the day-to-day running of the store, often being the only manager present with full accountability.
* Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
* Managing people, including performance, capability, disciplinary actions, scheduling, and pay accuracy.
* Assisting other stores in the network when needed.
What makes a great customer & trading manager:
* Experience in line management within a fast-paced, operational environment.
* Exceptional customer service skills and ability to coach a team to do the same.
* Achievement of KPIs and other performance metrics.
* Ability to handle disciplinary, performance, and employee relations issues.
* Leadership in operations, comfortable working independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. Benefits include:
* 10-15% discount at Sainsbury’s, Argos, Tu, and Habitat.
* Annual performance-based bonus.
* Free food and drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counselling and legal advice.
* Colleague networks and development opportunities.
* Cycle to Work scheme.
* Special offers on various lifestyle benefits.
An inclusive place to work and shop:
We are committed to diversity and inclusion, offering support, development, and representation for all colleagues. To learn more, please visit here.
Support during application or interview:
If you need reasonable adjustments, please let us know.
Leading in our stores:
Our managers are the driving force behind our business, providing bold leadership, excellent service, and seizing opportunities. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making work rewarding for colleagues and shopping a great experience for customers.
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