The Ward Clerk will give efficient clerical support to the inpatient unit. The provision of an efficient clerical service is essential to ensure the timely admission and discharge of patients.
The Ward Clerk will be able to work independently, is self-motivated and resilient, can deliver a high standard of customer service and communicate effectively with patients and their carers and relatives, in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services.
By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
Main duties of the job
Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately.
Receive queries, both in person and on the telephone and manage appropriately.
Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care.
Deal with routine non-clinical problems and using initiative to ensure a seamless support service in the clinical area enabling staff to perform their own roles effectively.
Obtain notes and clinical summaries, ensuring clinical staff have access to essential information in a timely manner.
Assisting ward staff with discharge process, e.g. transport bookings, letter writing, updating records etc.
Tracking all notes in and out, maintaining data protection, safeguarding and confidentiality in line with GDPR at all times.
Upload confidential documents to Healthcare Inspectorate Wales platform and Medical Examiner's office.
Maintain appropriate manual/computerised systems.
Display excellent communication skills with staff, patients and public.
Complete routine ward documentation which will include: admission and discharge data, sickness and absence records, bed occupancy, annual leave, timesheets, secure filing etc.
Take minutes of meetings as requested.
Record, collate and present data for regular reports for management and the board.
Monitor, order and maintain supplies and resources.
Any other duties, associated with administrative support.
About us
St Kentigern hospice is situated in the city of St Asaph within easy commuting distance from Chester. Within easy access from the A55.
We offer the following benefits of working here at St Kentigern:
The ability to transfer an existing NHS pension over to the hospice.
A contributory pension scheme.
Clinical staff are aligned with NHS pay rates.
Free occupational health support.
Eligible for Blue Light Card and card holder benefits.
Real living wage employer.
Discounted staff menu available from Caffi Cariad.
Access to outdoor spaces for both work and relaxation.
Free parking on site.
Enhanced benefits include: Maternity/paternity and adoption leave, occupational sick pay, free flu jabs, Bereavement leave and support, 5 weeks annual leave plus bank holidays.
Job responsibilities
STKENTIGERN HOSPICE
WARD CLERK
Responsible to: Matron / Ward Sister
Accountable to: Matron / Ward Sister
ROLE
The Ward Clerk will give efficient clerical support to the inpatient unit. The provision of an efficient clerical service is essential to ensure the timely admission and discharge of patients.
The Ward Clerk will be able to work independently, is self-motivated and resilient, can deliver a high standard of customer service and communicate effectively with patients and their carers and relatives, in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services.
By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
DUTIES
Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately.
Receive queries, both in person and on the telephone and manage appropriately.
Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care.
Deal with routine non-clinical problems and using initiative to ensure a seamless support service in the clinical area enabling staff to perform their own roles effectively.
Obtain notes and clinical summaries, ensuring clinical staff have access to essential information in a timely manner.
Assisting ward staff with discharge process, e.g. transport bookings, letter writing, updating records etc.
Tracking all notes in and out, maintaining data protection, safeguarding and confidentiality in line with GDPR at all times.
Upload confidential documents to Healthcare Inspectorate Wales platform.
Upload confidential documents and liaise as necessary with the Medical Examiner's office.
Arrange routine and emergency transport when necessary.
Maintain appropriate manual/computerised systems and update as required.
Display excellent communication skills across all disciplines of staff, patients and public.
Complete routine ward documentation which will include: admission and discharge data, sickness and absence records, bed occupancy, annual leave, timesheets etc.
Secure filing and archiving of case notes.
Take minutes of meetings as requested.
Record, collate and present data for regular reports for management and the board.
Photocopying of appropriate documentation as directed.
Monitor, order and maintain supplies and resources.
Report any issues, including supplies and maintenance to the line manager.
Any other duties, associated with administrative support, which are reasonable and appropriate to the grade, to support the team and the service as a whole.
Adhere to all hospice policies.
Essential and Desirable Qualities
Mathematics and English GCSE grade C or above or equivalent.
EXPERIENCE
Previous clinical administrative / clerical experience.
KNOWLEDGE AND SKILLS
Good verbal and written communication skills.
Able to document clearly and accurately.
Ability to adapt to changing workload, good IT skills.
PERSONAL QUALITIES
Able to work under pressure.
Enthusiastic and motivated.
Welsh speaker.
Person Specification
Qualifications
* GCSE grade C or above in English and Maths or equivalent
* ECDL
* Welsh speaking
Experience
* Experience of working in an administrative or clerical role
* Experience of working in a customer service setting
* Experience of working in a health care setting
* Experience of clinical administration
Personal Qualities
* Good interpersonal and communication skills
* Warm and compassionate
* Non-judgemental
* Smart appearance
* Work effectively under pressure in a clinical environment
* Flexible approach to working
* Good team player
* Welsh speaker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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