Phantom Hire is the UK’s leading ultra-luxury transport operator, specialising in chauffeur-driven Rolls-Royce and prestige vehicle hire for weddings, proms, corporate events, and VIP experiences. We are looking for a driven, polished, and target-oriented Sales Executive who thrives in a high-performance, customer-obsessed environment. If you can confidently handle high-value clients and turn leads into confirmed bookings while maintaining our luxury brand reputation, this role is for you.
Handle incoming enquiries via phone, email, WhatsApp, social media, and website chat.
Build rapport with clients from initial contact through to booking and post-sale follow-up.
Sales, Cross-Selling & Booking Conversion
Proactively follow up on leads and dormant enquiries to maximise sales conversion.
CRM, Admin & Pipeline Management
Maintain accurate records of client interactions, bookings, and sales progress in the CRM.
Ensure all data is up to date, well-organised, and accessible for other departments.
Client Experience, Complaints & Brand Standards
Represent the Phantom Hire brand and other brands with impeccable professionalism, discretion, and attention to detail.
Provide a luxury service experience throughout the sales process, upholding our standards for tone, response times, and presentation.
Respond to client complaints or issues in a calm, professional manner, resolving them swiftly and fairly while maintaining the brand’s premium reputation.
Minimum 2 years' experience in B2C sales
Proven track record of meeting or exceeding sales targets.
Confident in handling high-net-worth individuals and corporate clients.
Strong written English and phone manner.
Familiarity with CRM systems and digital communication tools.
Knowledge of high-end car brands and vehicle features is a strong advantage.
Discreet & Professional – trusted by VIPs and celebrities.
Car Enthusiast – you speak the language of luxury vehicles and enjoy discussing them with confidence.
Ongoing training, coaching, and development.
Opportunity to work with a prestigious brand and luxury clientele.
Stylish office environment and supportive team culture.
Fast-track career progression for top performers.
Job Types: Full-time, Permanent
Monday to Friday
Overtime
Weekend availability