Aftersales Manager — Franchised Motor Dealership (Wigan area)
Join to apply for the Aftersales Manager role at TieTalent. Location: Wigan area. Salary: Flex DOE – £45-50k base + bonus + company car + benefits. Job Type: Full-Time | Permanent. Sector: Automotive / Main Dealer.
Overview
Are you a results-driven After Sales professional with a background in the motor trade? Our client, a well-established franchised main dealer, is looking for an experienced After Sales Manager to lead their service and parts departments.
Responsibilities
* Day-to-day running of the Aftersales department, including service, parts, and warranty operations.
* Drive performance, ensure an outstanding customer experience, and support the growth of the dealership's profitability.
* Lead and motivate the service and parts teams to deliver exceptional customer service and achieve targets.
* Manage workshop efficiency, productivity, and loading.
* Drive customer satisfaction scores (CSI) and implement improvement initiatives.
* Oversee warranty claims, service plans, and parts performance.
* Work closely with the General Manager and manufacturer partners to meet franchise standards.
* Ensure compliance with industry regulations, brand requirements, and health & safety.
About You
* Proven track record in an After Sales Manager or Senior Service Manager role within a franchised dealership.
* Strong leadership and team management skills.
* Excellent understanding of workshop and parts operations.
* Confident in driving KPIs including labour efficiency, upsell, and customer satisfaction.
* Familiar with DMS systems such as Kerridge/CDK, Pinewood, or similar.
* Strong communication and customer relationship skills.
* Valid UK driving licence.
What’s On Offer
* Competitive basic salary + performance-related bonus
* Company car
* Manufacturer training and development opportunities
* A forward-thinking group with a strong reputation in the motor trade
If you’re an ambitious After Sales Manager looking to join a reputable dealership group and take your career forward, we’d like to hear from you.
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