Key Job Responsibilities Contract Management and Service Delivery 1. Lead the operational management of a defined portfolio of contracts, ensuring compliance with Trust policies, Standing Financial Instructions (SFIs) and procurement legislation. Undertake contract monitoring, including analysis of activity, finance, and quality performance indicators, to ensure value for money and effective service delivery. Support the negotiation, variation, and implementation of new and existing contracts, working with senior colleagues as required.
Identify risks, performance issues, and under-delivery within contracts, escalating concerns appropriately and supporting resolution with providers and colleagues. Contribute to the Trusts annual contracting processes and wider financial and service planning cycles. Resolve highly complex contract resolutions between the Trust and suppliers. Lead the design and delivery of contract management training programmes for staff across the organisation, ensuring colleagues understand procurement regulations, internal governance processes, and category specific best practice.
Provide expert guidance and coaching to embed compliant and efficient procurement behaviours. Contributes to the Trusts Contract Management Strategy. Governance and Compliance Maintain accurate and up-to-date records of all contracts, ensuring adherence to audit, governance, and statutory requirements. In depth specialist knowledge of contract management processes, ensuring compliance with Trust policies, SFIs and procurement legislation (Procurement Act 2023, Provider Selection Regime 2024 and Public Contracts Regulations 2015).
Support the development and implementation of Standard Operating Procedures (SOPs) and contribute to continuous improvement of contract management systems and processes. Changes and implements process improvements to the contract management function. Advisory and Analytical Responsibilities Provide expert contract and financial contracting advice and guidance to clinical and corporate teams, ensuring services understand and comply with contractual obligations. Analyse highly complex contract performance, financial information and produce high-quality reports for senior colleagues, committees, and operational teams.
Use financial and performance data to identify risks and trends, recommending actions to ensure effective contract delivery. Produce high-quality analytical reports, dashboards, and spend-analysis tools to support strategic decision-making, contract performance monitoring, and savings delivery. Interpret complex data and present insights to senior stakeholders, enabling informed and compliant contract management actions. People Management and Leadership Provide direct line management to a team of contract management staff, including the Contract Support Officer and Contract Administrator.
Oversight and workload planning, including allocation of tasks for their team. Oversee objective setting, appraisals, supervision, and professional development to support a skilled and motivated workforce. Act as a role model in contract management, promoting best practice, teamwork, and continuous improvement. Communication, Stakeholder Engagement and Relationship Management Build and maintain effective working relationships with internal stakeholders, including operational, finance, and clinical teams.
Engage with external providers to resolve performance issues, negotiate variations, and maintain collaborative partnerships. Communicate complex contractual and financial information in a clear and accessible manner to a range of stakeholders. Represent the contract management function in internal and external meetings, ensuring the Trusts interests are effectively represented.