Job Description
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds.
We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. The Trust reserves the right to close this vacancy early if a large number of applications are received.Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion.
When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.Job overviewThe post holder will be an experienced Paramedic or Nurse, who acting within their professional boundaries will provide clinical leadership, management and supervision to a team of Urgent & Emergency Care Advanced Practitioners (UECAP). This will be within the Integrated Contact Centres (ICC) and operational responding.The post holder will be based at Estuary Point ICC and the role will be self-rostering with the requirement to provide daily operational cover over a 7-day period between the UEC AP Operational Manager team.Main duties of the jobThe post holder will ensure the delivery of excellent patient care through the continuous achievement of clinical standards.
The post holder will support service development and modernisation plans by leading on local implementation of changes to clinical triage systems, clinical practice and care pathways.The post holder will deliver clinical learning, essential updates and CPD to all clinical practitioners, clinically lead on development of the AP-UEC role and other rotational roles alongside undertaking relevant research and development activities.Working for our organisationNorth West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England.
It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.Detailed job description and main responsibilitiesAssessment Centre to take place on 16 March 2026 at Estuary PointProfessional Discussions to follow on 19 March 2026 Person specificationQualification & KnowledgeEssential criteria- Educated to Degree level in relevant subject; or equivalent level of experience of working at a similar level in this area.- Evidence of relevant CPD activities- Nurse or Paramedic with current NMC or HCPC registration- Hold level 5 or 6 HEI module in mentoring or equivalentExperienceEssential criteria- Expert knowledge of Pre-Hospital and Urgent Care systems, acquired through substantive experience.- Thorough knowledge of 111 and 999 primary and secondary triage processes within UK NHS ASTs- Experience in working collaboratively with Urgent Care colleagues across other NHS ASTs and other organisational bodies (e.g. AACE)- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services.- Good understanding and application of qualitative & quantitative research methods in practice- Experience of system changes, including IM&T system development to support practice- Knowledge of macro and micro contextual drivers and developments, particularly “Taking Healthcare to the Patient” and Urgent Care Strategy driver- Understanding of the commissioning process leading to service development within the NHS- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.Skills & CompetenciesEssential criteria- Evidence of Leadership & Mentoring skills- Excellent written and analytical skills to provide reports to both Internal & External stakeholders- Ability to influence and negotiate with a wide range of stakeholders (e.g. GP’s, CCG’s, Acute services) to develop multidisciplinary working.- Proven decision-making skills, including management of risk- Excellent IT literacy skills- Enthusiasm and drive to develop Urgent Care- Good organisational and planning skills to manage a range of activities.- Development of evidence based clinical practice- Evidence of persuading Board, Executives and other Senior Managers of the respective merits of different options, innovation and potential opportunities with new practices- Ability to motivate, performance manage and develop teams and individuals.- Demonstrable compassionate and inclusive leadership- Experience in the application of HR processes- Demonstrable experience of line management responsibilitiesValues & BehavioursEssential criteria- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable----------------------------------------Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.A valid right to work and identity checkReference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period.
In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations.
Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.Occupational Health - You will require satisfactory medical clearance.Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.