Student Placement Overview
The Headland Cornwall invites applications for a Student Placement role, offering a comprehensive learning experience across its five‑star hospitality operations.
Rotations
Food & Beverage Service Rotation
* Welcoming guests to the restaurant.
* Set up of restaurant prior to service.
* Food and beverage general knowledge.
* Friendly service that exceeds guests’ expectations.
* Up selling additional food and beverages.
* Allergens and special requests.
Front Of House Rotation
* Assisting the Concierge team with guest requests.
* Assisting the Reception team with check‑ins, check‑outs and general queries.
* Assisting the Guest Host team with arrival guest tours, rooming and luggage handling procedures.
* Participating in guest relations, learning about guest praise and complaint handling.
* Learning about the setup of rooms for events, including understanding function sheets.
* Building a knowledge base of how the whole hotel operates as a single operation.
Housekeeping & Maintenance Rotation
* Cleaning and preparing hotel bedrooms & cottages to five‑star standards.
* Guest amenities stock control.
* Housekeeping PMS reporting.
* COSHH compliance.
* Evening turn‑down service.
* Rota setting in a busy seven‑day per week, 14‑hour per day, department.
* Basic maintenance tasks such as stopping a tap from dripping, resetting a fuse, changing a lightbulb.
Kitchen Rotation
* Supporting the pastry team, ensuring readiness for Afternoon Tea service.
* Overview of kitchen policies, standards and procedures.
* Developing an understanding of kitchen operations.
* Gaining experience in supporting different styles of service and holding a section as a Commis Chef.
* Developing skills in managing food stock and understanding allergen and food safety.
General Responsibilities
* Encourage and deliver genuine care and attention to our internal and external guests.
* Complete all training as required.
* Ensure compliance with dress and grooming standards.
* Participate in team/departmental meetings as required.
* Actively care about the well‑being of fellow colleagues and guests.
* Keep up to date with the regulatory environment of The Headland.
* Ensure all sensitive personal data is kept secure and processed in line with the Company’s General Data Protection Regulations.
* Ensure all health & safety procedures are fully met, including participation in twice‑yearly refresher training.
* Any other duties that are considered a reasonable business request.
Salary and Contract
Ideally a 12‑month student placement working 40 hours per week, five days out of seven including evenings, weekends and bank holidays. The successful candidate will start between July – September 2026. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need to apply. Proof of ID will be required in the form of a passport, national identity card or birth certificate.
Perks and Benefits
* Complimentary stay after 1 year’s service
* 50% off hotel stays
* 40% off spa products
* 25% off spa treatments
* Complimentary meal in each of our restaurants, once per year
* Gym access & weekly swim session
* Special rate for Pride of Britain Hotels
* Discounted surf lessons
* On‑site parking
* Bi‑monthly recognition awards
* Annual festive awards event
* Long service awards dinner
Eligibility
The role is open to students who are eligible to live and work in the UK. Applicants must provide proof of identity (passport, national identity card or birth certificate).
Seniority Level
* Internship
Employment Type
* Full‑time
Job Function and Industry
* Education and Training
* Hospitality
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