Service Management SME - ManchesterReference Code: 376178-en_GBContract Type: PermanentProfessional Communities: Cloud Infrastructure ManagementAbout the job you're consideringThe Service Management Subject Matter Expert (SME) will be accountable for the end-to-end delivery for ITIL service management processes. The ideal candidate will be an enthusiastic, ITIL intelligent, dedicated, and proven individual. As a proven Service Management SME, you will be responsible for the day-to-day execution of the Service Management processes and is accountable for the application, effectiveness, and efficiency of this processes, governing the standards that the Client and IT Service Provider(s) must adhere to. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleResponsibilities of this role include, but are not limited to: Responsible for delivering against contracted Service Management obligationsDeveloping and evolving Service Management processes and proceduresImplementation and management of the service management governance modelEstablishing and maintaining strong account and client relationshipsRepresenting Service Management to all stakeholdersResponsible for Service Level AttainmentDelivery and Management of the Service Management practicesIncident Management, Change Management, Problem Management and Reporting & AnalyticsInfluencing and collaborating across multiple Capgemini teams and third partiesDrive continuous service improvement across Service Management practices. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.Your roles and responsibilitiesThe ideal candidate will be a highly organised individual with strong time management and planning skills.They will also possess a passion for self-development and strong interpersonal skills, including great communication skills and the ability to be assertive when required.Proven experience in building and developing an existing Service function along with ITIL (v4) service management experience is necessary, with a certification in ITIL desired.Experience quantifying and analysing service performance, implementing and improving processes and procedures is also required.It would also be beneficial if candidates have experience of ITIL Application Support (specifically Service Life Cycle) and experience of implementing these principles in product-specific support.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:-Declare they have a disability, and -Meet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real – what does it mean for you?You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com