About the Role
:
As a Library Experience Co-Ordinator, you will
1. Take responsibility for service delivery and operational activity, providing positive and timely responses to customer feedback and escalated complaints.
2. Manage and support the Library Experience Advisers and Assistants so they deliver consistently excellent services, face to face and online.
3. Work with other Library managers in the planning, management, and delivery of projects in support of key organisational objectives.
As the successful candidate, you should:
4. Have a passion, ability, and experience in delivering high levels of customer service and effective communication.
5. Have experience of managing or supervising a team within a customer service environment.
6. Be able to identify and resolve problems that arise on a day-to-day basis.
We have a full-time vacancy (35 hours per week). Evenings, weekend, and bank holiday working will be required, and you will be required to be part of a weekend on-call rota.
We recognise that sometimes people can be put off applying if they don't match every requirement, if you're excited about the role and think you can do what we've described we welcome your application.