We are seeking a motivated and experienced Guest Service Manager to lead our guest relations team and ensure outstanding service delivery across all guest touchpoints. You will play a key role in enhancing guest satisfaction, managing team performance, and maintaining the hotel’s reputation for excellence.
Key Responsibilities
* Lead and manage the guest service team to deliver exceptional hospitality
* Develop and implement service standards and guest engagement strategies
* Handle complex guest issues, complaints, and feedback with professionalism and urgency
* Monitor guest satisfaction metrics and drive continuous improvement initiatives
* Coordinate with other departments to ensure seamless guest experiences
* Train, coach, and motivate guest service staff to achieve high performance
* Manage guest service budgets, resources, and operational workflows
* Oversee reservation management and front desk operations as needed
* Ensure compliance with brand standards, health & safety, and regulatory requirements
Our Values
* Transparency – We ensure clarity in communication so that there are no surprises
* Ownership – We think and perform like owners
* Driven – We have a constant desire for improvement
* Investment in our People – We continuously invest in our people to ensure that they are the best that they can be
Benefits
* Pension Scheme
* Discounted Hotel Stays across our 7H Portfolio
* Discounted Food and Beverage across our 7H Portfolio
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