Job Summary
Choice Facilities Services are seeking a passionate, hardworking & reliable individual to join our team and fulfil the role of Domestic & Linen Manager- Training & Compliance.
The Post Holder Will Be Responsible For:
Day to day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within Choice operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.
Contributing to the ongoing development, improvement, and delivery of domestic and linen services.
Overseeing all aspects of Domestic and Linen service provision, ensuring staff are fully trained, competent, and equipped to meet customer and service needs.
Monitoring external nonclinical service contracts, including Linen Services, Hygiene Services, and Equipment Maintenance.
Developing and maintaining robust administrative systems to ensure accurate and timely recording of ESR data, sickness, appraisals, training, annual leave, and the supervision of National Standards of Cleanliness audits
Building a detailed understanding of the service and fostering strong working relationships with Domestic Services teams and service users to support a responsive and customerfocused operation.
Main duties of the job
Developing and implementing procedures to monitor service performance in line with Service Level Agreements and external contracts, including Domestic, Linen, and Hotel Services contracts.
Ensuring monitoring data is accurately recorded, analysed, and reviewed, with appropriate action plans developed and audit activity completed.
Liaising directly with service users to resolve service issues and coordinate additional work requirements.
Actively participating in the annual appraisal process for all departmental staff within their remit.
Managing staff attendance in line with the Choice Attendance Management Policy, including conducting attendance management meetings.
Maintaining accurate, uptodate personnel records for all departmental staff.
Reporting to the Patient Services Manager, Hotel Service Manager and Head of Facilities on the performance of service providers, including compliance with the National Standards of Cleanliness in NHS Hospitals and contractual obligations.
Working to multiple deadlines set by Choice and departmental requirements.
Demonstrating flexibility by working during the normal week, evenings, and weekends in line with service needs. Domestic & Linen Manager (Training & Compliance) is responsible for the delivery of Soft Facilities services, within agreed service standards.
About Us
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City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.
Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Details
Date posted
17 February 2026
Pay scheme
Other
Salary
£33,127 to £40,327 a year
Contract
Permanent
Working pattern
Full-time
Reference number
M9155-Z-EA
Job locations
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
Job Description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
To monitor operational performance standards within Hotel Services and provide a mechanism for the measurement of compliance against all legislative and published guidelines and healthcare standards. To collate credible and robust information on performance standards for the composition of reports.
The Post Holder Will Be Responsible For:
Day to day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within CHoICE operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.
To contribute to the on-going development and delivery of all Soft FM services
Manage all aspects required for the delivery of a high-quality Soft FM, ensuring that all service staff are correctly trained to fulfil their role, and that the service is in line with customer needs
Monitor the external non-clinical contracts i.e. Linen contract, Hygiene Services contract and Equipment Maintenance Contract.
Develop a robust administration system which records timely accurate information i.e. ESR, sickness, Appraisals, training and annual leave requests and supervise NSOC audits.
Establish a detailed knowledge of the service, developing close working relationships with staff in domestic services and the users of the service.
Job Description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
To monitor operational performance standards within Hotel Services and provide a mechanism for the measurement of compliance against all legislative and published guidelines and healthcare standards. To collate credible and robust information on performance standards for the composition of reports.
The Post Holder Will Be Responsible For:
Day to day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within CHoICE operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.
To contribute to the on-going development and delivery of all Soft FM services
Manage all aspects required for the delivery of a high-quality Soft FM, ensuring that all service staff are correctly trained to fulfil their role, and that the service is in line with customer needs
Monitor the external non-clinical contracts i.e. Linen contract, Hygiene Services contract and Equipment Maintenance Contract.
Develop a robust administration system which records timely accurate information i.e. ESR, sickness, Appraisals, training and annual leave requests and supervise NSOC audits.
Establish a detailed knowledge of the service, developing close working relationships with staff in domestic services and the users of the service.
Person Specification
Qualifications
Essential
Relevant Degree level qualification or demonstrable equivalent experience.
Desirable
Basic Food Hygiene Certificate
A willingness to study for any qualifications deemed appropriate to the post
Essential
Other Requirements
Prepared to work flexibly to suit the needs of the service.
Team player with the ability to work on own initiative.
Ability to solve problems.
Positive thinker
Innovative
Willingness to complete training necessary to fulfil role
Experience
Essential
Proven experience of managing staff
Previous NHS Experience
Experience of dealing with challenging behaviour
Experience of dealing with confidential or sensitive issues
Substantial experience of working within a large complex organisation, operating within organisational framework
Experience in performance monitoring of contracts and auditing processes in Facilities functions (including Domestic & Linen Services)
Experience in the design and introduction of corrective action plans regarding service provision contracts
Desirable
Staff development and training
Project management
Experience of change
management, especially in relation to organisational and professional culture
Skills and Knowledge
Essential
Proven leadership skills with the ability to provide direction.
Excellent communication and understanding skills in all aspects of team & people management, including supervision and appraisal processes.
Excellent level of written and spoken English, with demonstrable comprehension skills
Excellent organisational skills with the ability to prioritise a range of complex tasks & problem solve.
Ability to work with spreadsheets in Microsoft Excel, to manipulate data and present reports in a range of formats.
Ability to use Management systems, inputting and extracting data & producing reports
Desirable
Knowledge of Hospital Support Service functions
Knowledge of National Standards of Health Care Cleanliness and audit processes.
Knowledge of risk management processes
Physical Skills
Essential
Moving and Handling
Ability to sit at workstations as necessary
Have a calm disposition especially when under pressure
Able to relate to and work with senior managers for multidisciplinary teams
Able to drive
Person Specification
Essential
Moving and Handling
Ability to sit at workstations as necessary
Have a calm disposition especially when under pressure
Able to relate to and work with senior managers for multidisciplinary teams
Able to drive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
Address
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
Employer's website
(Opens in a new tab)
Employer details
Employer name
City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
Address
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
Employer's website
(Opens in a new tab)
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