Content Designer
Department: RSD: Service Design
Employment Type: Permanent - Full Time
Location: Manchester, UK
Description
Transform is a fresh alternative to Big Consulting and works with public sector organisations and a variety of other clients. We define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities, combining strategy, data, AI, technology and change management.
We specialise in public sector organisations—from government agencies, local authorities to energy, utilities, transportation and healthcare. We also work for dynamic brands across automotive, retail, financial services and consumer goods.
Key Responsibilities
You will be working across a variety of research and design projects, bringing your content skills and experience to solving fascinating design challenges.
You will contribute to the process of defining and developing content in support of end‑to‑end experiences. You will have an outstanding portfolio of content from projects you have been involved in, demonstrating engaging content with great writing across a variety of platforms and media.
You will need a natural affinity for user needs and empathy to work with stakeholders and clients, uncovering where user and business needs meet.
Skills, Knowledge and Expertise
* At least 2.5 years in copywriting and/or content design
* User‑centred content design – using user research to inform content
* Experience designing services for users who struggle online, including those with disability, lack of digital confidence, age or neurodiversity
* Information design – integrating text, data and visual content into an engaging, simple‑to‑understand user experience
* Experience designing information architecture, developing user‑centred taxonomies and pseudonym / alias libraries
* Developing content design principles, style guides and tone of voice
* User testing – taking content styles out to user groups for testing
* Experience in an Agile project environment
* Multi‑platform content design
* Growth mindset
* AI curiosity and readiness to embrace opportunities
Desirable:
* Experience working in government
* Experience working with Whitehall Publisher platform
* Familiarity with Government Digital Service writing conventions
* Branding and layout design
Benefits
* Holiday entitlement: 28 days with the option to buy/sell up to 5 days (3 days held for Christmas holidays)
* Day off on your birthday
* Pension eligibility, up to 5% matched contributions
* Private healthcare
* Life assurance
* Enhanced maternity, paternity and shared parental leave
* Cycle to work scheme
* Gym and retail discounts
* Regular social events and activities
* Flexible benefits package
We are committed to equality of opportunity for all and actively seek applications from people of all ethnicities, orientations, beliefs, gender identities, neurodiverse traits and disabilities. If you need any adjustments during the recruitment process, please let us know.
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