Our client is a leader in Freight Forwarding specialising in Ocean, Air Freight and Road Haulage. Established over 30 years ago, the business is a fully independent company offering a global, comprehensive shipping and freight forwarding service. They have an exciting opportunity for a Senior Freight Forwarding Co-ordinator to join their growing team. This a key role within the Operations Team and its purpose is to maintain excellent customer service for Overseas Agents & Import Clients. Key Responsibilities include: Handle customer queries via telephone & email Process customer bookings & input data into Mutilfreight/Cargowise and other systems Monitor and maintain the shared inbox Obtain pricing and provide quotes / service information Check and send customer documentation and produce bills of lading Undertake research and network, where necessary to remain competitive Work proactively to anticipate, manage and meet customer requirements Persuading customers of the high levels of service the company provides in terms of quality, service and price About you: A minimum of 4 years of working in a Freight Forward role is essential Good IT skills - with a sound working knowledge of Microsoft Office Excellent customer service ethic, a strong desire to satisfy customer needs and achieve results A strong negotiator and the ability to solve problems and overcome difficulties A proactive, positive and self-disciplined approach to work Work effectively and calmly under pressure Why work here: Salary is £25k - £28k depending on experience Excellent Career Development 25 days holiday plus Bank Holidays Contributory Pensions Scheme Health Cash Plan Free Parking Group Life Assurance Cycle to Work Scheme Brilliant team!