Technical Customer Support
Location: Stevenage
Salary: £25,000 – £30,000
Job Type: Permanent, Full-Time
Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.
Technical Customer Support – Details:
1. Monday to Friday, full-time, fully office-based.
2. £25,000 – £30,000.
3. Benefits: Private medical eligible after 1 year, 25 days annual leave bank holidays, enhanced pension options, death in service.
Technical Customer Support – Main Duties:
4. Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
5. Offer pre-sales and post-sales technical assistance.
6. Assist with installations and on-site support when needed.
7. Monitor hosted services for faults or anomalies and communicate issues internally and externally.
8. Manage the RMA process and customer communications.
9. Support operations by fulfilling orders when required.
10. Assemble cables, accessory kits, and solar kits.
11. Maintain documentation and FAQs to streamline support processes.
12. Support sales team with technical queries before and after delivery.
13. Travel to customer sites as needed for installations or fault diagnosis.
14. Work closely with internal teams, including sales and R&D, to resolve complex issues.
Technical Customer Support – What We’re Looking For:
15. GCSE or equivalent in Maths.
16. Excellent verbal and written communication skills; patient and clear when supporting customers.
17. Strong problem-solving skills and ability to gather relevant information.
18. IT/electronics qualifications advantageous but not essential.
19. Knowledge of SQL database installation/maintenance is a plus.
20. Full UK driving licence and flexibility to travel.
If you are interested in this role,