Location: Midlands
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: 22nd May 2025
A leading national law firm is seeking a Client Relationship Manager to join their UK team, location is flexible. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific BD and marketing initiatives, to improve the overall client experience. The team offer amazing flexibility and are open to part-time hours, their preference is 4 days a week, but this is flexible.
The Responsibilities
* Act as the account manager for a selected group of key client care
* Maintaining client service tools for each client liaising with the client service
* Take lead on calls identifying arising actions and seeing them through to
* Identify opportunities to cross–sell across departments’ firm
* Involvement in client listening activities, to gather feedback and ensure follow-
* Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience
* Conduct quarterly financial analysis of key client accounts and advising fee
* Monitor client investment for key accounts to ensure
* Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate
* Previous experience working within a legal / professional services
* Able to build relationships with fee earners across offices and with wider Marketing team.
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Providing executive recruitment, search and career coaching for legal professionals as well as business development, marketing, events, PR and communications professionals.
London
Blue Legal
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0207 118 3003
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