2nd Line Support EngineerBrixworth, Northamptonshire – PermanentSalary up to £34,000 dependant on experience + Company Benefits + Fantastic team and working environment!Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region.Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a dedicated customer.This is a VIP (and very cool!) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations.We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers.Requirements:At least 24 months previous IT support experience in a 2nd Line capacityExperienced troubleshooting Microsoft Applications, Azure, Active Directory, Office 365, Group Policy Windows 10/11 Operating Systems / Apple and Android mobile operating systemsAbility to install and configure hardware, software and operating systems, Laptop/Desktop break fix Proficient in basic networking, TCP/IP, switching and administration, DHCP / DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configurationA Driving Licence is Essential & a DBS Check will be requiredQualifications:The following certifications are desirable but not necessarily essential.Microsoft Professional CertificationsITIL Foundation