Csc support supervisor

Job Description

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in ourPlant & Fleet department,Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs. Offering hire solutions that are commercially effective, reliable, safe and compliant. Want to come and be a part of it? What will you be doing?

• Lead, mentor and develop the back-office support team
• Manage Vehicle Excise Duty (VED) processes, ensuring full compliance, including SORN and new vehicle additions
• Oversee inbound and outbound processing of NIPs, PCNs, tolls, fees and fines, including challenging costs to drive savings
• Manage customer damage recharges, including lease costs, internal/external PFS, windscreens and tyres
• Ensure all core systems are accurate and up to date
• Develop and manage accident and telematics processes, including monitoring VOR and installations
• Hold P&L responsibility, managing costs effectively and delivering required reporting
• Support budget setting, KPIs and performance targets with the management team
• Drive continuous improvement, sharing best practice and supporting system enhancements

What youll bring

• Deliver 100% VED compliance across all fleet and plant assets
• Effectively challenge NIPs and PCNs, evidencing and reporting cost savings
• Ensure all damage charges are processed in line with MHA/SLA agreements
• Develop and maintain a robust accident management process
• Meet or exceed all SLA and P&L targets
• Ensure timely completion of reports, budgets, and performance targets
• Build strong working relationships with the wider M Group Plant & Fleet teams

Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leaveand adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Discretionary bonus scheme
• Private Healthcare
• 25 days annual leave plus bank holidays
• Recommend a friend get rewarded for introducing people to us!

About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• Wereresponsibleand go further for our people, clients, communities and the planet
• Wereopenand seek new and better ways of exceeding expectations
• Weretogetherand as one team; the whole is greater than the sum of the parts
• Wereambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupIND3

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