Senior Coordinator, Order Management will manage the day‑to‑day order processing, resolve escalations, ensure compliance with company, partner, and regional requirements, and lead continuous improvement initiatives within the order management function.
Responsibilities
* Coordinate the processing of orders, ensuring accuracy, timeliness, and compliance with company, partner, and regional requirements.
* Support resolution of order issues, discrepancies, or exceptions, escalating complex issues as needed for timely resolution.
* Provide operational advice and support to Specialists to ensure consistency in processes and adherence to best practices.
* Monitor order quality and data integrity, identify gaps, risks, or inefficiencies and share observations with management to support continuous improvement.
* Collaborate closely with Sales, Operations, Logistics, Finance, and IT to resolve cross‑functional issues, confirm order requirements, and maintain alignment between CRM and ERP systems (e.g., Salesforce and LN).
* Provide feedback and support process improvement initiatives to enhance efficiency and accuracy.
* Build relationships with internal and external stakeholders to provide timely updates on order status, delays, or resolution of escalations.
* Ensure smooth team operations during peak periods or staff absence, providing operational continuity in collaboration with the Order Management Manager.
Qualifications
* Customer‑focused professional with a commitment to accuracy and exceptional attention to detail, and a drive for continuous improvement.
* Minimum of 3 years’ experience in Customer Service, Order Management, or a related Order Fulfilment role.
* Organizational skills and ability to manage multiple priorities in a fast‑paced, cross‑functional environment.
* Hands‑on experience using Salesforce (CRM) for order processing, reporting, and customer account management.
* Working knowledge of ERP systems and ability to maintain accurate order data across platforms.
* Proficiency with Microsoft Office Suite, particularly Excel, for data analysis, report preparation, and process improvement support.
* Strong interpersonal, verbal, and written communication skills, with ability to collaborate effectively across teams and regions.
* Demonstrated problem‑solving and decision‑making ability.
Compensation
Base Range: £30,400 - £41,800 + Bonus (eligible)
Benefits
* Private Medical Insurance
* Life Assurance
* Pension Program
* Parental Leave Program
* 26 days of paid annual leave plus bank holidays, plus additional paid leave for birthdays, multicultural celebrations, and two volunteering days.
* Well‑Being Programs (e.g., company‑wide health challenges)
* Reward and Recognition Program
Equal Opportunity Statement
Promethean is an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation, or gender identity), age, marital status, disability, military or veteran status, or any other protected characteristics under applicable local laws. We also value privacy and the protection of personal information.
For information regarding personal data we collect and our usage, see privacy policy: https://bit.ly/2I83hwP.
#J-18808-Ljbffr