Overview
Christmas - Customer Assistant - Fashion Home & Beauty - Bath
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\ll champion stylish products, on-trend designs, and exceptional customer service. We\re looking for passionate, fashion-forward individuals who are excited to dress the nation. You\ll be a brand ambassador ready to recommend our newest fashion items and provide remarkable service so customers feel valued every time they shop with us.
Working hours (example schedule): Sunday 12:00-16:00, Wednesday 12:00-16:00, Thursday 12:00-16:00, Friday 12:00-16:00, Saturday 12:00-16:00. Please note operational requirements may require up to full-time hours during the weeks commencing 14th and 21st December.
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and contribute to daily sales targets, promotions, and selling opportunities
* Proactively engage with customers, understand needs, recommend products, and deliver excellent service
* Build expert product knowledge to sell products and services
* Utilize digital tools and in-store devices to enhance the customer experience
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Open to feedback and able to manage own workload
* Strong communication skills
* Adaptable to changing situations
* Ability to build positive relationships and be a good listener
* Good level of digital capability
Equal Opportunities
M&S is committed to an inclusive workplace. We welcome flexible working and provide reasonable adjustments in the recruitment process if needed. This process is designed to be fair and transparent.
Next steps
If you are ready to apply, join us to make an immediate impact.
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