Key Responsibilities Develop and execute comprehensive internal communication plans that support colleagues and teams across Ofgem including senior leaders in engaging effectively with staff. Collaborate closely with senior executives and other teams to provide expert counsel on communication strategies and messaging alignment, helping build meaningful dialogue with staff through multiple channels. Ensure key messages are effectively delivered through various formats, such as town halls, executive communications, leadership updates, intranet pages, live events, and direct communications from Directors to their Directorates and the wider organisation. Drive engagement initiatives that foster alignment, pride, and a shared sense of purpose across the organisation, ensuring internal audiences are actively involved in shaping how we work and clearly understand upcoming changes and their impact. Adapt your work as required to support the wider Internal Communications team, including planning, moderating, and hosting key events such as Ofgem-wide meetings. Line manage the work of the Internal Communications Manager and/or Associate. Key Outputs and Deliverables Creation and delivery of strategic internal communication plans for different audiences and stakeholders, highlighting achievements, promoting alignment, and driving organisational change. Engaging and high-quality content that showcases the impact of our work and celebrates the contributions of our employees, including news articles, blog posts, videos, podcasts, and other multimedia formats. Successful execution of a coordinated programme of employee engagement activities and events, such as all-staff video calls, show and tell workshops, staff conference, socials, speaking events, governance forums and leaders events. Collaboration with corporate services and other functions to facilitate access to tools and resources that enhance employee effectiveness and engagement. Measurement and evaluation of the effectiveness of internal communication and engagement initiatives using appropriate methods and metrics. Development of the business partner model and effective leadership of the communication and engagement team. Person specification Essential Criteria: Strong verbal and written communication skills, with the ability to create engaging messages for diverse audiences and channels, ensuring appropriate content, messaging, tone and consistency in all communication, aligned to strategic objectives and planning [Lead Criteria] Proven experience in a senior-level strategic communications role, preferably within a multifaceted organisation. Ability to plan, implement and drive through a clear strategic communications approach in a large, dynamic, diverse and complex organisational context. Ability to lead coordinated engagement across many internal and external stakeholders (e.g. Galvanising action across different teams that need to be joined up) Strong influencing skills and experience of coaching and supporting senior leaders and decision-makers to deliver excellent communications and engagement. Desirable Criteria: Proven experience in communicating effectively during periods of organisational change, including how key messages were shared across the business. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Seeing the Big Picture Communicating and Influencing Delivering at Pace Benefits Alongside your salary of 47,895, OFGEM contributes 13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience. When you press the Apply now button, you will be directed to a Civil Service test guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ]. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Daniel Wright Email : recruitment@ofgem.gov.uk Recruitment team Email : recruitment@ofgem.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website. Attachments Role Profile_Senior Internal Communications Manager (2B) - Updated Opens in new window (pdf, 144kB) Terms and Conditions April 2025 3 Opens in new window (pdf, 335kB) Senior Internal Communications Manager Candidate Pack Opens in new window (pdf, 894kB)