BE SUPPORTED. BE DEVELOPED. BE REWARDED.
Main Responsibilities:
* Raising jobs on the system and booking them to engineers
* Organising and planning engineer’s schedules across various depots for routine maintenance and breakdowns on machinery
* Day to day management and first point of escalation for engineering staff
* Working with the parts team to ensure parts are available for engineers to attend site
* Answering and resolving customer calls and queries and escalating if necessary
* Raising quotations and sending them to customers
* Ensuring the administration teams submission of costs to customers is timely and accurate.
* Organising third party supplier and subcontractor callouts when required, including the raising of POs and handling the costs associated
* Manage an ongoing customer service job list and be able to identify and prioritise most important jobs.
* Autonomy to make costing and commercial decisions
Additional Responsibilities:
* Attending regular meetings and deputizing in absence of Field Service Manager
* Liaising with other departments, to ensure that items required for repair and maintenance are accurate and available
Work experience requirements:
* Minimum of 5 years’ experience working in a specialized engineering/technical management role.
* Minimum of 5 years ‘on-the-tools’ experience, working with heavy plant machinery, specifically movers and excavators.
* Demonstrable technical/mechanical customer service experience. In a similar role or similar industry.
* Ability to diagnose and categorise technical issues over the phone.
* Excellent organisational skills.
* Excellent communication skills.
* Excellent attention to detail.
* Mathematically competent with good IT skills.
* Ability to thrive in abusy, ever-changing environment.
* Ability to multi-task.
Work Experience Requirements:
* Demonstrable technical/mechanical customer service experience. In a similar role or similar industry
* Ability to diagnose and categorise technical issues over the phone
* Excellent organisational skills
* Excellent communication skills
* Excellent attention to detail.
* Mathematically competent with good IT skills
* Ability to thrive in a busy, ever-changing environment.
* Ability to multi-task.
Education Requirements:
* Good general level of Education including English and Maths and IT.
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