As a Complaint Handler you will be responsible for supporting customers though the journey to find fair outcomes regarding financial product complaints. You will speak to the customer to understand the complaint in full and log details carefully to the bank's system, before undertaking a careful review of the facts and calculating any compensation.
This is a rewarding opportunity to work with a major UK bank and develop your financial services experience further whilst helping customers find positive outcomes.
What youll be doing as a Complaint Handler:
Take ownership of new complaints by discussing the situation with customers update customers on the status of existing complaints.
Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
Take ownership of cases and contacting third parties for evidence and information to support case investigations.
Writing final response letters to answer points with clear rational and resolution in plain English.
Call volumes are around 10 - 15 calls a day to complete the data gather stage and any updates.
Take responsibility for queries/issues through to resolution.
Manage expectations of all internal and external customers.
What were looking for in a Complaint Handler:
Previous experience resolving customer complaints.
Knowledge of the financial service industry and regulations.
Strong oral and written communication.
Confidence on the phone to interrogate and collect key information.
Great prioritising and time management.
Strong attention to detail.
Location: Newport (parking on site available).You will be expected to work fulltime from the office in Newport for training and accreditation. Once you pass accreditation you will be able to work on a hybrid basis with 2 days in the office each week.
The rate on offer: £150 per day Via Umbrellawhich increases to £165 after accreditation.
Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday Friday.
Duration: Initially 4 months, with opportunity to extend.
If youre a Complaint Handler excited to join a rewarding company and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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