Were
Dwelly, cutting-edge digital lettings platform. We combine the worlds of traditional letting management with the pace and innovation of a tech start-up. Were looking for an experienced and proactive
Team Coordinator
to support our
Tenant Find
operation as part of a busy lettings business, based within one of agencies in our group ( Parks Lettings, Brighton ). Youll lead a team of 57 Lettings Negotiators across several agencies, driving day-to-day operations, continuous improvement, and high service standards. This is a hands-on role suited to someone who thrives in a fast-paced, change-driven environment. Youll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have
3
5 years of management experience
in tenant find, including direct experience as a Lettings Negotiator. Youll work closely with tech teams, contribute to product improvements, and thrive in a collaborative, tech-savvy environment
Your Day-to-Day
~40%
Operational Support Handle complex or unclear cases
Resolve bottlenecks and support workload peaks
Provide second-eye reviews and direct assistance to team members
~40%
Team Management & Development Manage 23 Lettings Negotiators (scaling up to 5-7 within next 3-6 months)
Deliver training and product/regulatory updates
Run performance reviews, provide coaching, and support career development
~20%
Process & Continuous Improvement Contribute to Central Operations process improvements
Update or create training materials
Suggest and implement standardisation and efficiency improvements
Analyse team metrics and KPIs
What Were Looking For
3-5+ years of team management experience
in real estate, ideally in the UK market and with a focus on tenant find
Hands-on experience as a Lettings Negotiator
or similar role
Strong understanding of
UK residential lettings regulations
Proven ability to
build and manage small teams
, ideally in a remote or distributed setup
Adaptable and quick to learn in a
tech-driven, fast-changing
environment - we are tech start at our core
Strong process-thinking mindset; able to identify, document, and implement operational improvements
Clear and confident communicator, both written and verbal, with stakeholders at all levels
TPBN1_UKTJ