Cambridgeshire Constabulary
Police Staff
Permanent
Full Time
South
Cambridgeshire
Scale 5
£29,109
37
A vacancy has arisen for an enquiry officer.
The working hours cover 0900hrs - 1700hrs Monday to Friday, with bank holidays off.
An enquiry officer provides a professional, first-line quality service to members of the public contacting the Police Station, primarily in person but also by telephone. You will provide advice and assistance on police related matters and general enquiries. Your role is also to support Police services through the operation of administrative, national, force and local computer and communication systems.
You must have good communication skills and possess the ability to remain calm and professional at all times. Have the ability to obtain relevant information and to quickly apply the relevant procedures to a variety of situations with the appropriate tact and firmness, and sensitivity. To be able to deal with callers who may be distressed, injured or disorientated. Keyboard stills, and previous office experience are essential.
Applicants are advised to provide evidence against the minimum entry requirements (500 words Only) listed on the attached role profile. You will be asked to complete this while filling in online application. You may include a CV or bring one with you to the interview if you are selected for one.
Successful candidates will need to attend an interview.
Additional Information
All internal applicants
must
have successfully completed their probationary period to apply for this role.
Internal applicants within Cambridgeshire Constabulary should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until a final offer has been agreed with a successful candidate and accepted by them. Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process. If a redeployee does apply and is successful, they will remain on their home force's terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the 'Offer an Interview Scheme'.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.