Overview
We're now recruiting for Head of Business Banking who will bring to life the value stream for the Group's Business Banking business with full accountability for the product range for our Business customers. The role will be responsible for the P&L, Balance sheet, propositions, journeys and strategy. It will put our members and customer's first, bringing significant experience in Business Banking and understanding the regulatory and commercial context to achieve growth and success.
Responsibilities
* Propositions: Design a proposition and appropriate transition states, to ensure we have an offering balancing growth demands, product economics, risk and regulatory requirements and the brand/group purpose and positioning. Understand the segments we want to target, the jobs to be done and the economic impact of decisions, and use internal and external data and research (customer, market, journey) to understand customer needs, regulation and market trends.
* Commercial Management: Create and run a commercial plan - setting appropriate targets across all Business Banking product lines, delivering key financial metrics such as market share, Asset and Liability balances, etc. Report on performance and levers (product, customer, balances, etc), produce pricing and trading papers as well as product economics - unit economics, cost models, income, cross product holding, channel economics, capital usage, etc.
* Risk: Stay abreast of regulatory requirements and any changes, while focusing on how we manage and mitigate changes as part of the broader plan. Ensure we are running a book with a strong focus on financial and non-financial risks and embed risk ownership into the team, whilst working closely with credit risk on models for lending (overdrafts), capital usage and pricing models.
* Transformation: Work with the horizontal origination and servicing teams to ensure a prioritised approach to journey development and improvement. Look at migration and integration - work with broader teams on Core Banking platform development and migration to ensure a fit with product requirements, commercial plans and the Business Banking change roadmap.
Benefits
* Car allowance
* Private medical and health screenings
* 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
* Annual discretionary bonus scheme
* Personal pension with matched contributions
* Maternity, paternity and shared parental leave
* Extensive wellbeing support
* Life assurance (6 times annual salary)
Qualifications
* Proven financial services leadership experience in a senior-level Business Banking role
* Experience of commercial bank lending including loans, current accounts and credit cards
* Demonstrable expertise in commercial management - working with journey leads, finance and marketing to create growth plans
* Experience of developing and delivering strategy and associated business plans
* Expert knowledge of the regulatory requirements and rules that govern business activities
* Strong analytical, organisational, and communication skills, capable of translating complex challenges into actionable insights
* Exceptional leadership and interpersonal abilities, with a track record of fostering cross-functional collaboration and influencing
* Experience of operating in a fast-paced and rapidly changing environment with multiple high-priority demands
* Adept at managing relationships, securing stakeholder buy-in, and driving alignment across diverse teams
* Desirable: Leadership experience in a product, finance or strategy role
* Desirable: Evidence of leading through an integration
* Desirable: Skilled at navigating shifting priorities and evolving market conditions in a dual organisational setting
Location and more
This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office, but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in place. We reserve the right to close this advert early if we receive a high volume of suitable applications.
About you and About us
Taking a leading role across the organisation to drive integration and transformational change for the Group Business Banking business, this role requires strategic influence and high-level decision-making to shape critical initiatives and ensure strategic cohesion across the combined Group structure. We’re one of the largest building societies in the UK with a mutual goal to improve the lives of others. We’re recognized as a Great Place to Work, with benefits that go beyond basic pay and a culture of reward and wellbeing. We value equality and celebrate diversity. We’re proud to be Disability Confident Committed. Flexibility is offered where possible.
Location: Manchester
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