Restaurant Manager
The Restaurant Manager reports directly to the Assistant General Manager. The Restaurant Manager must project a sense of ownership and commitment to the business. You are required to deliver friendly, efficient, and knowledgeable customer service. Create a warm and welcoming atmosphere for all our guests, giving them the incentive to return & recommend.
Person Specification
Customer focus
· Be friendly, sociable and welcoming to our guests
· Remain calm, patient and polite at all times to our guests
· Our guests deserve the best. You will go the extra mile for them.
Drive
· Be confident and self-motivated
· Demonstrate a passionate commitment to the business
· Welcome and embrace change with a positive attitude
· Have a passion for the industry and learning all you can about it
Personal integrity
· Be honest and reliable
· Be trustworthy and respectful
· Be immaculately dressed
· Maintain excellent timekeeping and attendance
· Be professional at all times
· Be an example to your team
Teamwork
· Always be a good team player
· Build and maintain good relationships with all team members at all levels
· Work together with the team to ensure that the restaurant is the best it can be
· Be willing to take on jobs to balance the team workload
Developing self and others
· Be motivated to learn and develop yourself
· Seek feedback and invest time in personal development
· Supervise, train and develop others with encouragement & motivation
· Identify any gaps in the team or individuals' training
· Create a positive, ongoing attitude towards training
· Maintain records for each member of the team
Gaining commitment
· Gain commitment from the team by using their knowledge and passion
· Act as a role model
· Create relationships with guests to ensure regular visits
Main responsibilities
Staff
· To assist in recruiting all restaurant staff with forward/succession planning in place
· To have a leading role in the progress and effectiveness of all front-of-house training
· To oversee all weekly and monthly staff tests and to react accordingly
· Manage the day-to-day performance & attitude of staff, in line with company personnel policies and procedures, and operate an open-door policy
· To manage all rotas and holiday requests in line with company policy
· To ensure the cleanliness and company standards are delivered by the front of house.
Standards
· Understand all departments to ensure that the team maintains best practices and identify areas for improvement.
· Deliver excellent customer service and maintain our high standard, to drive repeat customers and regulars' growth
· Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property.
Service
· To oversee the planning and implementation of all events & functions
· Deal with customer complaints in a professional manner
· To carry out all duty manager responsibilities and deliver the perfect shift
· To work with the kitchen to ensure smooth services
· To ensure that the company's booking policy is fully adhered to.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:
* Company events
* Discounted or free food
Work Location: In person