Business Development Manager – Civil Litigation
Location: Liverpool City Centre (Hybrid-working flexibility negotiable)
Employment Type: Full Time, Permanent
The Role
We are seeking a highly motivated and commercially astute Business Development Manager with a proven track record of sourcing, onboarding, and managing external introducers for civil litigation instructions. This is a pivotal, results-driven role focused on driving consistent revenue growth by maintaining valuable referral relationships and ensuring compliance with regulatory standards. You will work closely with Directors and Senior Management to execute strategic growth initiatives for the firm.
Key Responsibilities:
* Sourcing & Acquisition: Identify, research, and proactively source new high-quality introducers of civil litigation work, including referral agencies, claims management companies (CMCs), other law firms, and relevant professional services.
* Relationship Management: Develop, maintain, and nurture long-term relationships with introducers, serving as the primary point of contact to ensure a consistent flow of high-volume, quality instructions.
* Sales & Negotiation: Lead all commercial negotiations and formalize contractual agreements with new introducers, ensuring the firm's profitability and adherence to the SRA Code of Conduct on referrals.
* Performance & Reporting: Establish and meet rigorous KPIs and new instruction targets on a monthly and quarterly basis. Track and analyze the performance, conversion rates, and profitability of all introducers, providing regular, detailed reports to senior management.
* Financial Oversight: Monitor and actively manage all contractual clawbacks with introducers as and when they fall due, working closely with the Finance team to minimize risk and manage cash flow.
* Process Improvement: Collaborate with the Directors, Senior Managers, and First Response Team to ensure a seamless transition from initial enquiry to fee earner allocation.
* Market Strategy: Conduct continuous market research and competitor analysis to identify new growth opportunities, sectors, and changes in the civil litigation landscape.
About You:
* Experience: Significant, verifiable experience (5+ years preferred) in business development or a senior client relationship role within a legal environment, specifically focused on high-volume or multi-track civil litigation (e.g., PI, consumer claims, debt litigation, or similar).
* Network: A strong, demonstrable network of existing contacts and introducers in the civil litigation sector is highly desirable.
* Commercial Acumen: Clear commercial astuteness with a proven ability to analyze data, negotiate favorable terms, and understand the Lifetime Value of a Client (LVC) and instruction profitability.
* Regulatory Knowledge: Clear understanding of the SRA regulatory framework and compliance requirements regarding client referrals and claims handling.
* Skills: Excellent interpersonal and presentation skills, with the ability to build trust and rapport quickly with senior external partners.
* Work Ethic: Proactive, target-driven, and able to work effectively and independently to achieve ambitious targets.
* Technical Proficiency: Strong proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Excel for detailed data analysis and pipeline management.
Offer Outline
* Competitive base salary of (dependent on experience).
* A structured, highly competitive performance-based bonus scheme directly linked to new instructions and profitable revenue generation.
* Opportunities for professional growth and development.
* Flexible working arrangements.
* A dynamic and collaborative environment in the heart of Liverpool City Centre.