At Tosca, we’re not just leaders in reusables—we’ve been pioneering sustainable solutions for over 60 years. We empower our partners with tailored innovations that drive efficiency and sustainability while reducing environmental impact. If you’re passionate about sustainability and Customer Services, we invite you to join our team.
At Tosca, Customer Service is at the heart of our operational excellence and customer satisfaction.
As a Customer Service Team Leader, you will play a critical role in ensuring high-quality service delivery, leading a team of Customer Service professionals, and managing your own portfolio of clients in the UK and Ireland. You will act as an operational leader, organizing team workload, coaching individuals through weekly one-to-one sessions, and driving service consistency and customer satisfaction.
This role combines team leadership, performance monitoring, and hands-on customer relationship management. You will be the key contact for your team’s day-to-day activities while also building long-term client partnerships based on trust, responsiveness, and proactive support.
Key Responsibilities
* Coach and support team members to meet service standards
* Organize and balance workload to ensure continuity and reliability
* Monitor KPIs and team performance through data and reporting
* Manage a dedicated portfolio of UK customers with a hands-on, proactive approach
* Oversee sales administration tasks including onboarding, invoicing, and order flow
* Coordinate with internal teams such as Quality to ensure timely issue resolution
* Identify process improvements and help implement practical solutions
Candidate Profile
* Minimum of 5 years in a Customer Service role, with at least 3 years in a leadership or supervisory position
* Strong communication and organizational skills
* Proficient in Microsoft Office tools and familiar with Microsoft Dynamics and Teams
* Fluent in English, both written and spoken
* Analytical mindset, problem-solving approach, and ability to work under pressure
* Strong collaboration skills and ability to represent the company with professionalism
Join Tosca and help us deliver operational excellence through leadership, customer focus, and service quality.
To apply, please submit your CV or reach out to learn more
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Transportation, Logistics, Supply Chain and Storage
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