Established in 2006, CyberClan’s carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. Our goal is to get businesses fully operational as quickly as possible and to further prevent any downtown or impact to the business operations.
You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams.
This role with be reporting to the Global Head of Digital Forensics & Incident Response, the successful candidate will work as part of the Post Breach Remediation team and will collaborate closely with other cross-functional teams within the organization.
Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario
Identify and escalate priority issues that need immediate attention
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Push creative thinking beyond the boundaries of existing industry standard practices to come up with innovative ways to rescue a production environment
Identify long term requirements through solutions during the remediation process to be handed over to the Sales teams to pursue the opportunity
Provide well-thought out and reliable directions, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario
Prepare and present project plans for immediate and long-term remediation
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
~ Confident with a wide range of hardware platforms including NAS, SAN, server, printer and networking devices.
~ Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
~ Ability to work independently with little direct supervision and as a part of a team.
~ Experience with building physical, virtual and cloud environments.
Experience with imaging workstations and servers
Experience supporting hybrid cloud environments
Experience supporting full range of security and remediation applications including EDR, software Firewalls and data recovery tools
Exposure to implementation and maintenance of privileged access management solutions.
Linux troubleshooting experience a plus
Experience with troubleshooting Windows, Mac and ChromeOS
MCP, ITIL, CompTIA, CDRE Certifications an asset
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status