Retail Manager Lead, Inspire, and Deliver Exceptional Experiences
Are you a customer‑focused leader with experience in high‑volume, fast‑paced retail? Do you thrive on motivating teams, driving performance, and creating exceptional customer experiences? If so, this is an exciting opportunity to step into a leadership role with a globally recognised retail brand.
About The Role
As a Retail Manager at World Duty Free, you’ll play a pivotal role in leading one of the most dynamic retail environments in the country. You’ll inspire your team to deliver outstanding service, maintain operational excellence, and ensure every customer enjoys a memorable shopping experience.
Working closely with your peers and Customer Service Leaders, you’ll help drive sales, uphold brand standards, and create an energetic, positive workplace culture where your team can thrive.
Key Responsibilities
* Lead, motivate, and develop your team to achieve sales and service excellence
* Coach and inspire individuals to reach their full potential
* Oversee day‑to‑day operations including stock control, compliance, and visual standards
* Collaborate with other departments to ensure smooth, efficient store performance
* Implement strategies to enhance customer satisfaction and loyalty
What You’ll Bring
* Proven experience in leading teams within a fast‑paced, customer‑focused retail environment
* A passion for coaching, motivating, and empowering others
* Strong communication, organisational, and problem‑solving skills
* A positive, hands‑on leadership style with a focus on results and service
* Flexibility to work 12‑hour shifts within a 3 or 4‑day workweek rotation
Why Join World Duty Free?
* 3 or 4‑day workweek to enjoy a better work‑life balance
* Clear career progression
* Comprehensive training and development
* Staff discounts, travel perks, and exclusive retail benefits
At World Duty Free, we’re passionate about nurturing talent and creating an inclusive environment where everyone can succeed. If you’re excited about this role but your experience doesn’t match every single requirement, we encourage you to apply anyway – you might be the perfect fit for this or another opportunity.
We’re proud to be a Disability Confident Employer and will support you with any reasonable adjustments throughout the recruitment process.
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