Description We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail. As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you. Key Responsibilities * Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency. * Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support. * Identify and address process improvements, proactively solving problems and anticipating challenges. * Take full ownership of customer issues, managing them from start to resolution with minimal supervision. * Make timely and well-informed decisions to meet deadlines consistently. * Maintain detailed and accurate records of customer interactions and support activities. * Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement. Requirements * Strong accountability and the ability to own outcomes from start to finish. * Exceptional problem-solving and decision-making skills with a structured approach. * High attention to detail and a commitment to thoroughly following procedures. * Ability to thrive in a fast-paced environment while maintaining professionalism. * Excellent verbal and written communication skills, always prioritising the customer experience. * Highly organised with the capability to manage multiple priorities effectively. * Self-motivated, proactive, and dedicated to exceeding expectations. Experience and Qualifications * Educated to A-Level standard or equivalent. * Previous experience in customer service, sales support, or administrative coordination. * Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems. * Demonstrated ability to manage complex customer interactions and collaborate across teams. Our Values The ideal Customer Experience Co-ordinator will exemplify our core values: * A Fire Within – Passionate, energetic, and committed to delivering excellence. * Deliberately Urgent – Purposeful and efficient, always ahead of deadlines. * Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration. * Extreme Ownership – Accountable, solution-driven, and always improving. * We Think Big! – Creative and innovative, always exceeding expectations. Benefits Salary- £27,000- £30,000 basic plus Company wide bonus scheme Monday- Friday 9am-5pm Free Parking Fully stocked Kitchen with free food and drinks Prosecco Fridays Company rewards and recognitions