At Frasers Group, we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium, and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our vision - we are building the world's most admired and compelling brand ecosystem.
Our purpose - we are elevating the lives of the many with access to the world's best brands and experiences.
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you.
* Own it and back yourself - Own the basics, own your role, and own the results.
* Be relevant - Relevant to our people, our partners, and the planet.
Are you ready to join the Fearless? Are you passionate about building resilient cloud infrastructure, championing DevOps culture, and leading high-performing teams? We're looking for a DevOps Tech Lead to join our dynamic Digital Engineering team and lead the development, operations, and continuous improvement of core platform services, cloud infrastructure, and DevOps practices.
This is a unique opportunity to shape the technical foundation that powers over 50 websites and 10 mobile applications for some of the UK's most iconic retail brands.
As a DevOps Tech Lead, you'll drive operational excellence, reliability, and scalability across our platforms. You'll guide a squad focused on cloud infrastructure, observability, incident response, and automation—blending technical hands-on work (approximately 30% of your time) with team leadership and strategic thinking.
Key Responsibilities
* Lead a high-performing DevOps/Platform squad responsible for infrastructure-as-code, observability, CI/CD, and cloud operations.
* Drive the design and implementation of scalable, secure, and highly available cloud environments (primarily Azure) using Terraform and modern DevOps tools.
* Spend approximately 30% of your time hands-on, contributing to IaC, automation scripts, monitoring setups, and critical system improvements.
* Guide your team through effective incident management, ensuring rapid resolution, root cause analysis, and continuous improvement of system reliability.
* Champion SRE best practices including error budgeting, SLAs/SLOs/SLIs, and proactive reliability engineering.
* Coach and mentor engineers through pairing, reviews, and architectural discussions.
* Collaborate with product and engineering stakeholders to define platform roadmaps and priorities.
* Continuously evolve our CI/CD pipelines, GitHub workflows, release strategies, and operational playbooks.
* Foster a DevOps culture with a strong focus on automation, security, observability, and accountability.
* Ensure effective Agile ceremonies and delivery practices are followed, adapting where needed for high-performing operations-focused teams.
Along with your benefits package, we also offer a wide range of perks for our colleagues:
Reward, Recognition, and Opportunities
* Frasers Champion - Our employees are at the heart of our business, and we ensure individuals are recognized every month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners receive double their pay for a month when they exemplify our principles.
* Fearless 1000 - If our share price hits £10 for 30 or more consecutive trading days by October 2025, all colleagues will receive a bonus! The top 1000 performers will receive bonuses from £50,000 to £1 million, nominated twice a year for embodying our core values and delivering exceptional performance.*
* Frasers Festival - Our celebration event for Head Office and Retail Staff across the UK and Europe, featuring a brand village, guest speakers, entertainment, and more.
* CEO Sessions - Quarterly sessions with the CEO and leadership team for 20 employees to connect, network, and discuss topics relevant to our business.
* Retail Reconnect - An initiative for employees to spend two days in stores or warehouses to understand frontline work and bring ideas back to improve our operations.
* Employee Welfare - Including Frasers Fit gym classes, discounted memberships, and the Frasers Fit wellbeing app, as well as free access to Retail Trust support for mental wellness, helpline, counseling, and financial/legal support.
What's next?
Our Recruitment Team will review applications and respond to all candidates. Shortlisted applicants may be asked to confirm details before a behaviourally focused first interview. Successful candidates will then proceed to technical interviews, which may include a presentation or task to demonstrate skills.
What We're Looking For
o Proven experience leading DevOps or SRE teams, with a focus on infrastructure, automation, and operational excellence.
o Deep expertise in cloud platforms (preferably Azure), including identity, networking, cost management, and resource provisioning.
o Strong experience with Terraform and Infrastructure-as-Code principles in production environments.
o Practical knowledge of container orchestration (Docker, Kubernetes, AKS).
o Proficient with CI/CD systems and GitHub Actions or similar tooling.
o Experience designing and operating distributed systems with high reliability, security, and observability.
o Working knowledge of monitoring and alerting tools (e.g., Prometheus, Grafana, Azure Monitor, Honeycomb, or Datadog).
o Solid understanding of event-driven systems, RESTful APIs, and caching solutions like Redis.
o Effective communicator with the ability to collaborate across cross-functional teams and engage non-technical stakeholders.
Desirable Skills
o Familiarity with SRE principles, including SLAs, SLOs, and error budgets.
o Experience with incident management processes and tools like PagerDuty or Opsgenie.
o Exposure to security practices in DevOps, including secrets management and zero-trust architecture.
o Familiarity with MACH and composable architecture.
o Previous experience with cost optimization and FinOps in a cloud environment.
o Understanding of edge delivery networks, CDN configuration, and performance optimization.
o Hands-on experience with service mesh, policy management, or API gateways is a plus.
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