At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Are you passionate about building resilient cloud infrastructure, championing DevOps culture, and leading high‑performing teams? We're looking for a DevOps Tech Lead to join our dynamic Digital Engineering team and lead the development, operations, and continuous improvement of core platform services, cloud infrastructure, and DevOps practices.
This is a unique opportunity to shape the technical foundation that powers over 50 websites and 10 mobile applications for some of the UK's most iconic retail brands.
As a DevOps Tech Lead, you'll drive operational excellence, reliability, and scalability across our platforms. You'll guide a squad focused on cloud infrastructure, observability, incident response, and automation—blending technical hands‑on work (approximately 30% of your time) with team leadership and strategic thinking.
Key Responsibilities
* Lead a high‑performing DevOps/Platform squad responsible for infrastructure‑as‑code, observability, CI/CD, and cloud operations.
* Drive the design and implementation of scalable, secure, and highly available cloud environments (primarily Azure) using Terraform and modern DevOps tools.
* Spend approximately 30% of your time hands‑on, contributing to IaC, automation scripts, monitoring set‑ups, and critical system improvements.
* Guide your team through effective incident management, ensuring rapid resolution, root cause analysis, and continuous improvement of system reliability.
* Champion SRE best practices including error budgeting, SLAs/SLOs/SLIs, and proactive reliability engineering.
* Coach and mentor engineers through pairing, reviews, and architectural discussions.
* Collaborate with product and engineering stakeholders to define platform road‑maps and priorities.
* Continuously evolve our CI/CD pipelines, GitHub workflows, release strategies, and operational playbooks.
* Foster a DevOps culture with a strong focus on automation, security, observability, and accountability.
* Ensure effective Agile ceremonies and delivery practices are followed, adapting where needed for high‑performing operations‑focused teams.
Benefits
Along with your benefits package we also offer a wide range of perks for our colleagues:
* Reward, Recognition and Opportunities – Frasers Champion: peer‑nominated scheme with 8 winners receiving double their pay for a month for outstanding performance.
* Retail Reconnect: Employees gain insights by spending two days in our stores or Warehouse to understand business.
* Employee Welfare – Frasers Fit: free gym classes, discounted memberships, wellbeing app with training, nutrition, lifestyle advice.
* Retail Trust: free access and support from the Retail Trust charity – 24‑hour wellbeing helpline, wellness hub, counseling and financial/legal support.
What We're Looking For
* Proven experience leading DevOps or SRE teams, with a strong focus on infrastructure, automation, and operational excellence.
* Deep expertise in cloud platforms (preferably Azure), including identity, networking, cost management, and resource provisioning.
* Strong experience with Terraform and Infrastructure‑as‑Code principles in production environments.
* Practical knowledge of container orchestration (Docker, Kubernetes, AKS).
* Proficient with CI/CD systems and GitHub Actions or similar tooling.
* Experience designing and operating distributed systems with high reliability, security, and observability.
* Working knowledge of monitoring and alerting tools (e.g., Prometheus, Grafana, Azure Monitor, Honeycomb, or Datadog).
* Solid understanding of event‑driven systems, RESTful APIs, and caching solutions like Redis.
* Effective communicator with the ability to collaborate across cross‑functional teams and engage non‑technical stakeholders.
Desirable Skills
* Familiarity with SRE principles, including SLAs, SLOs, and error budgets.
* Experience with incident management processes and tools like PagerDuty or Opsgenie.
* Exposure to security practices in DevOps, including secrets management and zero‑trust architecture.
* Familiarity with MACH and composable architecture.
* Previous experience with cost optimization and FinOps in a cloud environment.
* Understanding of edge delivery networks, CDN configuration, and performance optimization.
* Hands‑on experience with service mesh, policy management, or API gateways is a plus.
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