Job Description
Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pauseit's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
Are you passionate about delivering exceptional service with a smile? Join the luxurious world of Sofitel London St James, where French elegance meets British charm. We are seeking a dedicated and enthusiastic Luggage Porter to be part of our exceptional Concierge Team.
About the Role
As aLuggage Porter, you will ensure our guest journey with us begins and ends with a flawless experience. Your role is create memorable first impressions while exemplifying the sophistication and warmth that Sofitel is renowned for.
What you will be doing?
* Greets all guests at the front door politely and courteously and guidethem towards the reception desk or function rooms.
* Assists guests with their luggage for both check-ins and check-outs.
* Carries guests' luggage to the room upon check-in and check-out.
* Ensures that all guest property is safely handled and/or stored in the Luggage Room.
* Complies with standards of grooming, elegance and playfulness.
* Replaces Doorman at the door, whenever necessary.
* Handles vehicle parking for guests as per procedure.
Qualifications
* You must hold a valid driving licence andbe entitled to work in the UK as this position is not eligible for sponsorship
* Previous experience as aLuggage Porterin a hotel would be beneficial but not essential
* A smart and professional appearance
* A positive attitude and good communication skills
* A willingness to take on physically demanding job
* Careful when driving guest's cars
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, departmental incentives and a Loyalty bonus of £1.300 per year.
* Employee Benefit Card Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones.
* Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access Your well-being is our priority.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team.
Let your passion shine, visitcareers.accor.com
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