Scheme Manager (Sheltered Housing) Salary: £13,244-13,970 Type: Permanent, Part time (20 hours per week) (20 hours, (Birbeck Court Ealing) About the role We’re searching for a Scheme Manager to join our friendly and hard-working team at A2Dominion. Key responsibilities: · Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary. · Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this. · Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors. · To provide a person-centered service to our customers that encapsulates our ‘Retirement Living’ ethos utilising the provided tools and guides available. · Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems. · Be responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all. · Manage facilities including guest rooms and communal room bookings. · To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB. · Provide customers with advice and facilitating move to alternative accommodation as required. · To be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required. · Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time. · To be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate. · To manage low level complaints or dissatisfaction on site in accordance with A2Dominion Policy More about you: You won’t necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable. We are specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow. We would welcome your application if: · You are experienced with working with vulnerable people and community groups · Experienced, maintaining buildings health and safety requirements including regular inspections and monitoring and have · Basic knowledge of welfare benefits and housing benefits · You MUST have a driving licence and access to car for travel About us We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: · 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service · Up to 8% contributory pension · Flexible working · Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. If you’ve read about this opportunity and are excited about working for us, but you’re not sure if you’re 100% confident with your experience – we’d still love to hear from you Just make an application and we’ll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.