Length of employment: Job Summary: The Department for Work and Pensions (DWP) touches the lives of everyone in the UK in some shape or form, delivering services and support to help people find work, assist with a disability or provide support through their retirement. As a key part of DWP, the Commercial Directorate (CD) shapes how services are delivered across their 3rd party contractual arrangements. DWP Chief Commercial Officer Private Office The DWP Chief Commercial Officer's Private Office is a high-performing, friendly, supportive, and inclusive team in a demanding but rewarding environment. It is an exciting opportunity for someone interested in working with senior officials in Commercial and wider. The postholder is required to be an independent and proactive individual, who is adept at acting on their own initiative whilst making a meaningful contribution to the work of the wider team and supporting the Chief Commercial Officer (CCO). The Business Support Manager will need to engage effectively and enhance CD's relationships with stakeholders - including Private Offices, Ministers, Cabinet Office, and Commercial customers across DWP. We are looking for a highly motivated individual with the skills to work effectively both as part of a team and independently, whilst developing key relationships with stakeholders of all grades to deliver the best possible outcomes. You will be expected to use and take initiative to drive results; success in this role will require strong organisational, communication and leadership skills. This is an exciting opportunity for an HEO Business Support Manager to join the DWP Chief Commercial Officer's Private Office. Job Description: As a Business Support Manager, you will work autonomously to manage the diary and inbox of the CCO whilst also supporting the wider Private Office team. The CCO Private Office operates as a high-performing team within a fast-paced and demanding environment, where professionalism and efficiency are paramount. The advertised role is to work alongside the Private Secretary and Assistant Private Secretary to support the Chief Commercial Officer, undertake a range of activities, ensure the wider CD functions maintain effective business delivery and engage effectively with a diverse range of stakeholders, building and maintaining valuable relationships; including wider commercial Senior Civil Servants (SCS), other Private Offices, Ministers, Cabinet Office, and breadth of commercial customers internally and externally to DWP. The role is demanding, managing a heavy workload which is often compounded by reactive requests. The successful candidate will be required to have the ability to grasp complex issues at pace, be pro-active and an innovative thinker. They must be a keen problem solver who can maintain oversight of the bigger picture stepping into enough detail to know when to engage the CCO and his leadership team. Building respected effective relationships is fundamental to being an exemplar and the roles require excellent interpersonal skills and collaborative working with your colleagues in CD, DWP & Ministerial Private Offices, senior civil servants, Government Commercial Function (GCF) and cross Government Directorates. As a Business Support Manager, you will work autonomously to manage the diary and inbox of the CCO whilst also supporting the wider Private Office team. Key responsibilities (though not exhaustive): Manage the Chief Commercial Officer's diary, reflecting priorities and using your own judgment to resolve clashes in meeting schedules. Manage the Chief Commercial Officer's inbox, using your judgment to prioritise tasks and flag urgent inquiries for their attention. Initial point of contact for general queries ensuring detailed requirements are communicated quickly. Ensure the Chief Commercial Officer is fully briefed and prepped ahead of meetings, and that agendas and papers are received in advance of meetings. Booking rooms for the Chief Commercial Officer and making travel arrangements, as required. Organise Senior Leadership Team meetings, acting as secretariat as and when required. Contributing to the work of Private Office, supporting ad-hoc projects as required. Arranging effective cover within the team, to ensure appropriate cover within Private Office. Excellent written and verbal communication skills, with the ability to tailor messages to different audiences and channels. Strong stakeholder management skills, with the ability to build trust and influence at all levels. A proactive and collaborative approach, with the ability to work effectively in a fast-paced environment. The Department for Work and Pensions also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. This job role is suitable for hybrid working, where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal circumstances and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Please be aware that this role can only be worked in the UK and not overseas. Essential Skills The application process will involve uploading a CV and personal statement. To be successful, you must demonstrate your experience matching ALL the Essential Skills listed below. Further information under ' Application process'. Applications will be sifted and scored based on the information supplied in both your CV and personal statement and entered asone overall score within the results. The essential skills for these roles are: Previous Business Management experience with proven experience of Diary Management at SCS level, demonstrating attention-to-detail, personal resilience and sound judgement. (LEAD CRITERIA). Ability to manage competing priorities against demanding timelines ensuring quality outcomes. Ability to anticipate and resolve problems before they arise. Confidence in working with colleagues at all levels, communicating and influencing with credibility, knowledge, tact and discretion. The ability to communicate clearly and concisely, adapting your approach based on purpose and audience. Ability to identify and deliver alternative ways of working, driving innovation into everything you do. Proven experience of building authentic and effective relationships with internal and external stakeholders at all grades, and demonstration of how you have worked positively and effectively as part of a team. Proven knowledge and skills in use of IT - specifically MS Office products (Excel, Word, PowerPoint, Microsoft teams and SharePoint). Please note - some travel to and between our corporate Hub locations will be required as part of this role. As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form. Please apply on the Civil Service Jobs website. You will be required to: Provide personal information. Enter your CV in the space provided, setting out your employment history. Complete a personal statement (maximum of 750 words) which should demonstratehow you meet ALL the essential skills as set out in the job description. Stage 1 Assessment - Sift: At sift, we will assess your application by using your CV and personal statement only. To be successful, you must demonstrate your experience matching ALL the Essential Skills listed in the job advert above. If we have a high number of applications, we will sift on the LEAD CRITERIA only. Please note that you are not required to produce behaviour-based examples in the content of your CV or personal statement. Applications will be sifted and scored based on the information supplied in both your CV and personal statement and entered asone overall score within the results. Stage 2 Assessment - Interview: If you are successful at the sift stage, you will be invited to a video interview using MS Teams, where we will assess your relevant experience against the essential skills mentioned above and we will assess the Behaviours listed below. Communicating and Influencing Delivering at Pace Indicative Timeline: Please note that the following dates are only indicative at this stage and could be subject to change. If you are unable to meet these time frames, please let us know in your application. Sifting Panel: Commencing 1st July 2025. Final Panel Interviews: Week Commencing 21st July 2025. Further Information Find out more about Working for DWP Places for Growth and Social Mobility As part of the Places for Growth Programme, we are committed to delivering a more geographically diverse Civil and Public Service that will better serve the public and ministers. As part of this initiative, we are continuously reviewing how we recruit into each location. Postings The successful candidate will be posted in merit order based on your location preferences and the geographical requirements of the business. A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. The successful candidate will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP. You will be asked for your preferences for up to three locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location. Selection Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here. The successful candidate will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business.Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback