Senior Digital Trainer
We are looking for a motivated and engaging Senior Digital Trainer to join the Digital Services Training Team at Cambridge University Hospitals NHS Foundation Trust. This is an opportunity to play a key role in supporting staff to use Epic and other digital systems safely, efficiently and with confidence.
You will design and deliver high‑quality training, work closely with clinical and non‑clinical teams to understand their needs, and provide specialist advice to support improvements in workflows and patient experience. Alongside this, you will support the development of others through mentoring and leading training initiatives.
If you are an experienced trainer with strong communication skills and a passion for improving care through digital technology, your application is encouraged.
Main duties of the job
The Senior Digital Trainer works as part of the training team to design, deliver and support training for Epic and related digital tools and systems.
The post holder engages with clinicians and staff to assess training needs, develops and maintains training materials and environments, and delivers training using a range of methods. They analyse workflows, provide specialist advice on system use, and support system changes to improve efficiency and patient experience.
The role includes supporting and mentoring Digital Trainers and new team members, contributing to team development, and working collaboratively with stakeholders while managing workload independently.
As part of this role, the post holder will be required to undertake training to obtain Certification/Accreditation in an Epic Module.
Benefits to you
At Cambridge University Hospitals, we offer development opportunities and a range of benefits, including on‑site leisure facilities, a shopping concourse and day nurseries. We provide reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital sites and subsidise the cost of parking on site for eligible staff.
Hot food is available 24/7 on the CUH campus at a reduced cost. Staff can also enjoy free tea and coffee, a break space and a private outside area in the Deakin Centre.
Flexible working arrangements are available, including part‑time working, job‑share, term‑time working and flexible start and finish times.
Person Specification
Qualifications
* General education to degree level, equivalent professional qualification or equivalent experience.
* IT qualification in Excel (or equivalent experience).
* PRINCE/MSP or other project management qualification.
* Epic certified in at least one application.
Experience
* Experience of working with clinical staff, medical consultants and other senior managers.
* Experience of delivering projects to tight deadlines.
* Experience of delivery of benefits from the implementation of technology / services.
* Experience of managing clinical and/or operational services within the NHS.
* Experience of working with an EPR system.
Knowledge
* Understanding of clinical, administrative and/or operational workflows and processes.
* Understanding of Information Governance.
* Understanding of Electronic Patient Records.
* Understanding of NHS operational and/or clinical management.
Skills
* Excellent organisational skills.
* Able to work equally well under own initiative and as part of a team.
* Ability to resolve process and analytical problems.
* Ability to meet conflicting deadlines and balance multiple tasks concurrently whilst remaining calm under pressure.
* Ability to concentrate for long periods of time and manage this against constant interruptions.
* Ability to impart knowledge and/or present to others in a clear and concise manner.
* Ability to analyse complex workflows and translate them.
* Negotiation and persuasive techniques with senior level staff.
Additional Requirements
* The ability to understand and behave at all times toward patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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