Contact Centre Agent
Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available!
Salary - £24,570
Stone, Stafford
MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.
The Role
As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution.
Key Responsibilities
* Manage inbound and outbound customer communications via telephone, live chat, and email
* Negotiate and agree affordable and sustainable repayment arrangements
* Follow client instructions and adhere strictly to regulatory and compliance requirements
* Provide tailored, empathetic solutions to help customers resolve outstanding debts
* Collaborate with colleagues to share best practice and continuously improve outcomes
* Maintain accurate and up-to-date customer records across internal systems
* Contribute positively to helping customers regain and maintain financial stability
Benefits
* Hybrid working model (three days in the office and two days working from home following probation)
* 25 days annual leave plus bank holidays
* Comprehensive two-week induction and training programme
* Flexible shift patterns to support work-life balance
* Mandatory office closure between Christmas and New Year
* Company pension scheme
* Company sick pay scheme
* Mental health champions and well-being initiatives
* Free onsite parking
* Regular social events and casual dress days
Interested in finding out more? Click Apply to submit your application.