Contact Centre Agent Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available. Salary - £24,570 Stone, Stafford MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement. The Role As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution. Key Responsibilities Manage inbound and outbound customer communications via telephone, live chat, and email Negotiate and agree affordable and sustainable repayment arrangements Follow client instructions and adhere strictly to regulatory and compliance requirements Provide tailored, empathetic solutions to help customers resolve outstanding debts Collaborate with colleagues to share best practice and continuously improve outcomes Maintain accurate and up-to-date customer records across internal systems Contribute positively to helping customers regain and maintain financial stabilityBenefits Hybrid working model (three days in the office and two days working from home following probation) 25 days annual leave plus bank holidays Comprehensive two-week induction and training programme Flexible shift patterns to support work-life balance Mandatory office closure between Christmas and New Year Company pension scheme Company sick pay scheme Mental health champions and well-being initiatives Free onsite parking Regular social events and casual dress daysInterested in finding out more? Click Apply to submit your application