Job Title: Campus Accommodation and Hospitality Manager
Location: The Queens Foundation for Ecumenical Theological Education, Somerset Road, Edgbaston, Birmingham
Salary: GBP32,298 pa
Job Type: Full:time, permanent
Closing date: Monday 17th November 2025
Interviews: Tuesday 25th November 2025
About us:
The Queens Foundation is one of the oldest theological colleges in England outside Oxford and Cambridge. The attractive campus is situated across two neighbouring sites in Edgbaston, Birmingham. Teaching takes place typically seven days a week and several evenings, for most of the calendar year. As well as teaching and conference facilities, the campus has residential accommodation for staff and students, dining facilities, and office accommodation
About the role:
Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environment
The Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and community
This is a full:time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out:of:hours on:call rota
Key Responsibilities:
1. To manage the delivery of accommodation and hospitality operations
Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations
Oversee the day:to:day running of hospitality services including accommodation, catering and menus, and support for conferences and events
Represent the staff team on hospitality matters at the Foundations residents and community forum meetings
Maintain high standards of cleanliness, presentation, and service across all facilities
Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation
2. To manage a team of hospitality staff
Draw up duty rotas for the Hospitality team based on varying operational need
Provide ongoing support, training, and development for team members
Carry out line management responsibilities in line with the Foundations HR policies and procedures
3. To manage the delivery of events and conferences
Generate quotes for events and conferences in consultation with internal and external organisers
Liaise with conference planners to understand their needs and explore creatively how these may be met
Support marketing for events, conferences, and other campus activities
Oversee the Hospitality team to ensure effective administration for the smooth delivery of hospitality for teaching, residentials, events and conferences
Oversee room bookings, check:ins/outs, ensuring smooth turnaround of all accommodations between occupancy
4. Procurement
Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations
Monitor costs and implement efficiencies while maintaining quality
5. To work with colleagues across the Foundation in undertaking other tasks should the operational need arise
Undertake tasks reasonably required by the Director of Operations, The Principal, or another senior manager
Work with other Professional Services staff to ensure that essential areas of w