In-Room Dining Assistant Manager - London
Become a Londoner Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel. At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. We are currently recruiting for an In-Room Dining Assistant Manager to join our In-Room Dining Operations team at our super-boutique Hotel, The Londoner.Overview: As In Room Dining Assistant Manager, you will be involved in achieving the revenue, profit, and customer satisfaction goals for the In-Room Dining operation at The Londoner.The role of In-Room Dining Assistant Manager is responsible for directing the team to ensure both customer and staff satisfaction is achieved in a motivated and cohesive environment. This role aims to ensure guest expectations are exceeded and seeks opportunities to improve the guest experience by seeking feedback, and evaluating service levels. You will be implementing and developing strategies to improve where necessary. About You: Current in depth knowledge of food and beverage and In-room dining within a high end 4 or 5 star hotel environment. Capable of demonstrating outstanding leadership, coaching and change management with a strategic approach. Ability to manage and achieve budgetary goals by analysing historical data, forecasts and revenues. Has the ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results. Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision. Our Benefits Package: Competitive salary 28 days Holiday per annum including Bank Holidays increasing with long service Complimentary hot meals, salad bar and unlimited beverages provided daily Recommend a Friend Scheme of up to 500 per friend recommended. Annual complimentary night stays within our hotels Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends Access to a discount platform for all of the most popular stores and outlets Auto enrolment into our company pension scheme Regular social events across all hotels Annual company recognition events held in January each year Wellbeing champions across all of our hotels Access to our company doctor for medical appointments and occupational health support Access for all hosts to our online learning platform Edwardian Academy Opportunities for promotion and a wide range of training programs to support your development Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from all candidates as part of the recruitment process.