Who You Are You are an enthusiastic and professional individual with a commitment to delivering excellent customer service. You have experience in customer-facing roles and a general interest in history, particularly related to Cardiff. You are proactive, flexible, and capable of adapting to meet the diverse needs of visitors. What the Job Involves The role of Shop & Ticket Assistant / Visitor Host involves ensuring the smooth operation of Cardiff Castle, providing historical information, and assisting visitors during their experience. You will be responsible for delivering sales, managing group bookings, conducting specialized tours, and maintaining a high standard of customer service. The role also requires you to manage the ticket office, handle visitor queries, and contribute to the promotion of Cardiff as a tourist destination. Skills Customer service excellence Experience with electronic ticketing systems Public speaking and presentation Proficient in Microsoft Office Knowledge of Cardiff and heritage tourism Ability to speak additional languages is an advantage Strong organization and teamwork skills Attention to detail Flexible working hours, including weekends and holidays