Lettings admin assistant

Salary: £25,605 - £30,072 per annum
Location: Nottingham
Hours: 35
Closing Date: 28/06/2026 23:59

About The Vacancy

Are you looking for a rewarding role where you can make a real difference? Join NCHA as a Lettings Assistant and help people across the East Midlands find a place to call home. This is an exciting opportunity to join our busy and supportive Lettings Team, where no two days are the same. You’ll play a key role in delivering our vision of More Homes, Great Services, and Better Lives, supporting customers through every stage of their housing journey.

About The Team

Our Lettings Team plays a vital role in managing the allocation and letting of NCHA properties across 32 local authority areas, alongside garages and allotments. We take a flexible, customer‑focused approach to re‑letting homes, using a mix of choice‑based lettings systems, direct nominations and online platforms such as Rightmove to reach a wide and diverse audience. We also manage Mutual Exchange and Tenancy Changes, providing clear guidance and professional support to customers throughout. This is a fast‑paced, varied and highly rewarding environment, offering excellent opportunities to learn, develop and make a meaningful impact.

Key Responsibilities

• Deliver a high‑quality, end‑to‑end administrative service supporting the advertising and allocation of properties
• Work across a diverse portfolio including general needs, market rent, Independent Living, and care and support housing
• Act as the first point of contact for customers, providing clear, friendly, and professional advice
• Advertise void properties and support reducing re‑let times
• Manage tenancy terminations efficiently and within required timescales
• Support property allocations and lettings processes
• Prepare sign‑up packs and support digital sign‑ups (using Adobe)
• Track and manage documentation, ensuring accurate, compliant record keeping
• Maintain data and produce reports to support team performance
• Work collaboratively with colleagues to meet KPIs and deliver excellent customer service

About You

We’re looking for a confident, organised, and customer‑focused individual who thrives in a busy environment. You’ll be comfortable communicating professionally with clients and customers, both over the phone and face to face, always delivering a positive and helpful experience. Highly organised and proactive, you’ll be just as effective working independently as you are collaborating with a team. Strong IT skills are essential, particularly in Excel, Word and Outlook, alongside a willingness to learn new systems — including advertising properties on Rightmove and various Local Authority choice‑based letting platforms. Above all, you’ll bring enthusiasm, a positive attitude, and a genuine eagerness to learn everything about our lettings processes and how we deliver an excellent service to our customers. We are looking for an adaptable individual who approaches change with a positive mindset and is comfortable working in an evolving environment.

What We Offer

• A supportive and collaborative working environment
• A modern, open‑plan office in Clifton
• Opportunities to develop skills and experience in housing and property services
• Access to a range of employee benefits (see our website for full details)

Working Hours

35 hours per week
Monday to Friday, 9:00am – 5:00pm (with 1-hour lunch)
Hybrid working: minimum 3 days in the office
Interviews will be held on 8th June from our office in Clifton.

What Our Team Says

“Since moving into our modern, open‑plan Clifton office, we’ve benefited from closer collaboration across the team and wider organisation. It’s great to work face‑to‑face, share ideas, and reduce reliance on emails and calls.”

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

Some Benefits

• Wellbeing plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Generous annual leave
• Free healthcare
• Cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes

Documents

Helping Our Customers - DownloadEquality Diversity and Inclusion Strategy - DownloadLettings Assistant - Role Profile - Download