Catch 22 are working with a respected property management provider who are seeking an experienced Hard Services Manager to oversee technical and operational delivery at a busy shopping centre in Sunderland. You'll have experience managing commercial properties and able to ensure statutory compliance, manage budgets, lead contractors, and drive site improvements to the highest standards.Key Responsibilities:
* Oversee all hard FM services across the shopping centre, ensuring statutory compliance, safety, and operational excellence.
* Lead on technical projects, refurbishments, and site improvement initiatives to drive efficiency and best practice.
* Maintain accurate asset records, reporting systems, and site-specific operating procedures.
* Manage budgets to achieve financial targets, control costs, and deliver value for money.
* Develop and maintain strong working relationships with tenants, contractors, service providers, and internal teams.
* Specify, procure, and manage specialist contractors to ensure high-quality service delivery.
* Lead, motivate, and develop staff to achieve personal and collective performance goals.
* Ensure all activities comply with health & safety, environmental, and quality assurance standards.
Degree (or equivalent) in a relevant technical discipline.
* Strong knowledge and experience in mechanical & electrical services.
* Proven track record managing maintenance contracts, budgets, and contractors.
* Skilled leader with experience in change management, people development, and customer service.
* Excellent communication, interpersonal, and time management skills.
* Confident user of Microsoft Office and knowledgeable in property management.
* Comprehensive understanding of health & safety legislation.
* Self-motivated, able to work independently, with a full UK driving licence.
* IOSH/NEBOSH qualified (or working towards) would be desirable.
* Immediate/short notice period preferred.
This role is paying a salary of around £55,000- £60,000 on a 40 hour, permanent contact. Hours are Monday - Friday, however there will be some expectation to work a weekend on a 1 in 4 basis.If interested in this role, please apply or get in touch on LauraHastings@c22.co.uk
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