Job Overview
We are seeking a dedicated and experienced Retail Supervisor to join our dynamic team. The ideal candidate will possess strong leadership skills and a passion for retail management. As a Retail Supervisor, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team to achieve sales targets. You will play a pivotal role in creating an engaging shopping experience while maintaining high standards of merchandising and store presentation.
Duties
* Supervise and manage retail staff, providing guidance and support to ensure optimal performance.
* Oversee daily store operations, including inventory management, merchandising, and sales strategies.
* Foster a positive work environment that encourages teamwork and collaboration among staff members.
* Train new employees on company policies, procedures, and best practices in customer service.
* Monitor sales performance and implement strategies to achieve sales targets.
* Maintain high standards of store presentation, ensuring products are well-displayed and stocked.
* Handle customer inquiries and complaints professionally, ensuring customer satisfaction.
* Prepare reports on sales performance, staff productivity, and inventory levels for management review.
Skills
* Bilingual or multilingual abilities are highly desirable to cater to a diverse customer base.
* Proven experience in management or supervisory roles within a retail environment.
* Strong leadership skills with the ability to motivate and inspire a team.
* Excellent communication skills, both verbal and written, with effective phone etiquette.
* Proficient in time management and organisational skills to handle multiple tasks efficiently.
* Experience in retail management or sales management is essential.
* Knowledge of merchandising principles to enhance product visibility and appeal.
* Administrative experience is beneficial for managing reports and documentation. Join us as we strive to provide an outstanding shopping experience while developing your career in retail supervision.
Job Types: Full-time, Part-time
Pay: £13.00-£13.50 per hour
Expected hours: 30 per week
Work Location: In person